Ethiel Mwamsidu Email and Phone Number
Ethiel Mwamsidu personal email
- Valid
Highly detail-oriented import/export customer service supervisor with 9+ years experience in high volume multi-channel support roles.Diligent and composed with commitment to resolving complaints,completely dedicated to delivering outstanding customer experience and finding solutions to problems.
W.E.C. Lines (K) Ltd
View- Employees:
- 21
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Customer Service Executive-ImportsW.E.C. Lines (K) Ltd Jan 2018 - PresentKenyaTimely completion of manifest in accordance with customs regulations.Monitoring of transit shipment up to their destinationCoordinating with transporters to ensure goods are delivered to the receiver’sPrepared monthly report for all shipment movementsChecked and improved all imported related invoices in a timely manner.Developed client relationship and created networks-increased growth and business by 70%Maintained positive contact with clients, freight forwarders and… Show more Timely completion of manifest in accordance with customs regulations.Monitoring of transit shipment up to their destinationCoordinating with transporters to ensure goods are delivered to the receiver’sPrepared monthly report for all shipment movementsChecked and improved all imported related invoices in a timely manner.Developed client relationship and created networks-increased growth and business by 70%Maintained positive contact with clients, freight forwarders and customs agents,this improved our revenue opportunity by 50%.Coordinated team activities and strengthened team work.Processed vessels and reports to customs Show less -
Customer Service Executive-ExportsWec Lines K Ltd Apr 2014 - Jan 2018KenyaCommunicating to customers relating to sailing schedule and routingInvolved in analysis to find out what caused customers problems and provided to management suggestions on addressing the root cause.Researched,follow-up and resolve customer problems in a timely fashionFiled and recorded required documents received and any relative documents.Coordinating with clearing and forwarding agents to ensure goods are delivered and handed over to port before close of vessel acceptance.
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Head Of Export OperationsKipkebe Ltd Oct 2009 - Apr 2014Mombasa, KenyaPlanned and implemented export transportation strategies according to all customers demand Administered movement of all goods and ensured compliance to governed regulation.Prepared reports for all exports activities and recommend changes if requiredTracked the movement of freight to its final destinationObtained best freight rates with carriers for our clients, this led to long standing relation hence increased our exports rate by 45%
Ethiel Mwamsidu Education Details
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Shipping & Logistics -
Kenya Institute Of ManagementBusiness Administration And Management, General -
Distinction -
African Leadership XceleratorFoundation Degree-Executive Assistant
Frequently Asked Questions about Ethiel Mwamsidu
What company does Ethiel Mwamsidu work for?
Ethiel Mwamsidu works for W.e.c. Lines (K) Ltd
What is Ethiel Mwamsidu's role at the current company?
Ethiel Mwamsidu's current role is Shipping and logistics/Customer Service Executive| virtual assistant|Dedicated to delivering outstanding customer experience.
What is Ethiel Mwamsidu's email address?
Ethiel Mwamsidu's email address is dr****@****ail.com
What schools did Ethiel Mwamsidu attend?
Ethiel Mwamsidu attended Kenya School Of Revenue Administration (Kesra), Institute Of Chartered Shipbrokers, Kenya Institute Of Management, Kenya School Of Revenue Administration (Kesra), African Leadership Xcelerator.
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