Mike Jones

Mike Jones Email and Phone Number

Founder at EthixU | Shaping Ethical AI | Senior Tech Support and Training Engineer @ Crowell & Moring LLP
Mike Jones's Location
Bristow, Virginia, United States, United States
About Mike Jones

With over five years at Crowell & Moring LLP, my career has been defined by a commitment to delivering outstanding customer experiences and effective communication. My role as a Senior Technical Support and Training Engineer is characterized by innovative solutions to complex IT challenges, with a focus on empowering my colleagues through cutting-edge training.The recent acquisition of a certification in GPT technologies from LinkedIn is a testament to my dedication to continuous learning and staying abreast of industry advancements. This, alongside my proven track record in problem-solving, drives our team's efficiency forward, reinforcing Crowell & Moring's excellence in technical support and training.

Mike Jones's Current Company Details
Crowell & Moring LLP

Crowell & Moring Llp

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Founder at EthixU | Shaping Ethical AI | Senior Tech Support and Training Engineer
Mike Jones Work Experience Details
  • Ethixu
    Founder
    Ethixu Sep 2024 - Present
  • Crowell & Moring Llp
    Senior Technical Support And Training Engineer
    Crowell & Moring Llp Jul 2022 - Present
    Washington, Dc, Us
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  • Crowell & Moring Llp
    Technical Support Engineer
    Crowell & Moring Llp Jan 2019 - Jul 2022
    Washington, Dc, Us
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  • Arnold & Porter Kaye Scholer Llp
    It Support Specialist
    Arnold & Porter Kaye Scholer Llp Jan 2017 - Jan 2019
    Washington, Dc, Us
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  • Arnold & Porter
    It Support Specialist
    Arnold & Porter Sep 2014 - Jan 2017
    Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
  • Geek Squad
    Deputy Of Covert Operations
    Geek Squad Mar 2013 - Aug 2014
    Manage the work of a group of Covert Agents operating on the remote support platform. Oversee and guide the professional development of the Agents, including bringing new Agents on-board and ensuring all have the technical training necessary to meet Geek Squad service standards. Assist Agents in building the channel by coaching them on recognizing service opportunities. Maintain resource levels necessary to ensure client coverage and satisfaction.Resolve difficult client issues. Perform repair or client service when needed. Execute business plans and corporate initiatives.
  • Geek Squad
    Covert Agent - Dispatch
    Geek Squad Dec 2011 - Mar 2013
    Connect and communicate with clients using phone and chat channels. Greet clients, assess the situation and clearly explain options available. Connect clients with Agents available for more intensive assistance, passing relevant information to the Agents and clearly communicating the process to the clients. Perform repairs, upgrades, and applicable installations to client machines depending on work load. Display a high degree of professionalism, courtesy and client service throughout all client interactions.
  • Geek Squad
    Deputy Of Counter Intelligence
    Geek Squad Jan 2008 - Dec 2011
    Lead the team and drive the financial and operational outcomes of the PrecinctRecruit, train, develop and coach Agents and other store personnel. Optimize client satisfaction and loyalty by resolving issues swiftly and thoroughly. Manage the repair, installation, and service of computer and consumer electronics products. Communicate strategies and goals to the team in a clear, accurate, and timely manner. Develop business plans with senior management. Maintain a clean, welcoming, and organized Precinct.

Frequently Asked Questions about Mike Jones

What company does Mike Jones work for?

Mike Jones works for Crowell & Moring Llp

What is Mike Jones's role at the current company?

Mike Jones's current role is Founder at EthixU | Shaping Ethical AI | Senior Tech Support and Training Engineer.

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