Eric Threats Email & Phone Number

Change Management: determine cross-project impacts reducing implementation risk, manage change schedule, and chair Change Advisory Board (CAB)

Key Debt Services is a Debt Settlement companyIT Manager Administrator for 28 employees responsible for; ID administration, troubleshooting various production issuesResponsible for phone switch managementResponsible for various proprietary sales and administration software for the companyInstall and terminate communications media including coax, & CAT3-CAT6.

Design and build server rooms, communication closets, and workstations.Onsite technician for Alcatel-Lucent providing level 2 support.Install and terminate communications media including fiber, coax, IBM Type 1 & 2, CAT3-CAT6.Complete project management tasks; time tracking of technicians, ordering materials, customer service.;

Arlington Tx

Co-designed and implemented the technology infrastructure for a $15 million 35,000 ft; Provided level 2 and 3 support for desktop, server, and telecommunications equipment in a 24X7X365 100% Up-time environment.Partner with Desktop, Server, Network, Voice, SAN and UNIX teams on the successful implementation of new technologies to support expanding call center and operations center.Provide level 2/3 support for remote call center environments; Responsible for ensuring Infrastructure projects completion within set timeframe, within budgetary parameters.Responsible for setting up Change Controls for all Facility routine/break fix work, new cabining, HVAC and electrical installations in Washington Mutual's Card Services Data Centers and Call Centers nation wide. Developed and maintained Washington Mutual's Card Services infrastructure standards for cabling, hardware installation, space management, hardware documentation, as well as data center and computer room procedures and best practices. Displayed to new and existing employees proper installation standards, practices and trouble shooting.

Provided Hardware/Software/OS/LAN/User ID support for 1300 call center and operations users utilizing Microsoft Windows 3.1/9x/NT/2K, MS Office, TotalSystems platform and internally developed systems.Installed and troubleshot all aspects of the end user environment while providing strong customer service and exceeding service level metrics.Provided inventory control and maintained hardware for development area.Installed office workstations and printers for initial site build-out.

Volt is a premier full service turnkey solutions provider for the telecommunications and related services for commercial and government sectors.; Design and build server rooms, communication closets and workstations, including the initial build-out of the Providian Financial facility; Supervised technician crews providing network and cabling infrastructure.Completed project management task; time tracking of technicians, ordering materials, interfacing with the customers.

Design and build infrastructure for server rooms, communication closets and workstations.Onsite technician for Alcatel-DSC providing level 1 and 2 support.Design and build server rooms, communication closets, and workstations.Installed and terminated communications media including fiber, coax, IBM Type 1 & 2, CAT3-CAT5.Complete project management tasks; time tracking of technicians, ordering materials, customer service.