Eric Threats Email & Phone Number

Change Management: determine cross-project impacts reducing implementation risk, manage change schedule, and chair Change Advisory Board (CAB)

Key Debt Services is a Debt Settlement companyIT Manager Administrator for 28 employees responsible for; ID administration, troubleshooting various production issuesResponsible for phone switch managementResponsible for various proprietary sales and administration software for the companyInstall and terminate communications media including coax, & CAT3-CAT6.

Design and build server rooms, communication closets, and workstations.Onsite technician for Alcatel-Lucent providing level 2 support.Install and terminate communications media including fiber, coax, IBM Type 1 & 2, CAT3-CAT6.Complete project management tasks; time tracking of technicians, ordering materials, customer service.;

Arlington TX

Co-designed and implemented the technology infrastructure for a $15 million 35,000 ft; Provided level 2 and 3 support for desktop, server, and telecommunications equipment in a 24X7X365 100% Up-time environment.Partner with Desktop, Server, Network, Voice, SAN and UNIX teams on the successful implementation of new technologies to support expanding call.

Provided Hardware/Software/OS/LAN/User ID support for 1300 call center and operations users utilizing Microsoft Windows 3.1/9x/NT/2K, MS Office, TotalSystems platform and internally developed systems.Installed and troubleshot all aspects of the end user environment while providing strong customer service and exceeding service level metrics.Provided.

Volt is a premier full service turnkey solutions provider for the telecommunications and related services for commercial and government sectors.; Design and build server rooms, communication closets and workstations, including the initial build-out of the Providian Financial facility; Supervised technician crews providing network and cabling.

Design and build infrastructure for server rooms, communication closets and workstations.Onsite technician for Alcatel-DSC providing level 1 and 2 support.Design and build server rooms, communication closets, and workstations.Installed and terminated communications media including fiber, coax, IBM Type 1 & 2, CAT3-CAT5.Complete project management tasks.