Dynamic professional with over 9 years of experience optimising processes, promoting team collaboration, and achieving exceptional results. Proficient in project management, customer service, and leadership, focusing on enhancing client relationships. Skilled in communication, organisation, and problem-solving, consistently surpassing performance metrics. Established in driving operational excellence, improving customer satisfaction, and maximising revenue growth across diverse industries.KEY SKILLS- Customer Service Excellence: Exceptional customer service skills, proved through delivering high-quality service to various stakeholders.- Administrative Proficiency: Strong administrative skills, including report preparation, database management, and documentation.- Operational Efficiency: Expert in implementing efficient communication channels among project stake-holders to minimise errors and maximise productivity.- Leadership and Team Coordination: Skilled in fostering a collaborative team environment and providing guidance and support to team members to maximise their potential.- Marketing and Communication: Comprehensive knowledge of marketing and communication strategies, including brand management, event planning, and client engagement.- Technical proficiency: Proficient in utilising various tools and software, including Microsoft Office Pack-age, Figma, Trello, Canva, Adobe Package, and Social Media platforms.
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CsoAwards Plus®Wollongong, Nsw, Au
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Officer AdministratorLcsair Jun 2024 - Aug 2024Wollongong, New South Wales, AustraliaKey Achievements:- Enhanced customer satisfaction, consistently receiving positive feedback from clients.- Efficiently resolved 10-15 new support tickets daily, ensuring timely and effective solutions.- Proactively reached out to new clients, increasing callout services and driving sales growth.- Collaborated directly with the Director and Project Managers to schedule daily services for new projects.- Maintained daily communication with over 20 company partners, suppliers, and clients to ensure smooth operations and strong relationships.- Managed schedules for 4 teams, coordinating daily services.- Served as the single point of contact for all clients, addressing their requests and inquiries promptly and professionally.- Revamp the company's social media accounts, setting a goal to improve user engagement by over 60% on Facebook, Instagram, and LinkedIn.- Acted as the primary liaison with a digital agency to rebuild the company’s website and enhance its social media presence.- Implemented automation in the internal system for email marketing, leading to increased customer feedback and Google reviews and optimising process. -
Customer Operations SpecialistMeriton Group Mar 2023 - Mar 2024Sydney, New South Wales, AustraliaKey Achievements: - Organised personnel and vehicle movements, achieving a 20% reduction in congestion and mitigating project delays, yielding AUD 15K in annual labour cost savings.- Led efficient communication channels among project stakeholders, leading to a 40% decline in communication errors.- Directed truck operations to designated unloading zones, slashing unload times by 25% and generating approximately AUD 10K in annual labour cost savings.- Managed the daily arrival and departure logistics of 100+ personnel, ensuring punctual deployment and optimising on-site productivity.- Increased data accuracy and accountability by maintaining records of personnel and vehicle movements, resulting in a 20% increase in data precision.- Implemented stringent safety checks, resulting in a substantial 30% decrease in workplace accidents and associated costs.- Delivered exceptional customer service to an average of 30+ truck drivers daily, culminating in a 25% increase in satisfaction ratings and bolstering supplier and trade relationships. -
Administration OfficerEgali Intercâmbio Aug 2021 - Nov 2021Key Achievements: - Prepared and managed over 50 reports, letters, and spreadsheets within a month, ensuring timely commission payments and saving the company an estimated AUD 20K in commissions.- Resolved over 100 pending commissions by updating the customer database, recovering AUD 50K in outstanding payments and enhancing client satisfaction.- Implemented commission performance tracking mechanisms, improving accuracy and effectiveness, generating an additional AUD 10K in commission revenue. -
Team LeaderFirst Class Traffic Solutions Mar 2019 - Mar 2021Key Achievements: - Led a team of up to 5 individuals, ensuring efficient task execution and achieving a 20% increase in productivity through effective team coordination and optimisation processes.- Achieved 100% safety compliance, resulting in zero accidents among team members and saving an estimated AUD 15K in potential legal fees and medical expenses.- Increased client retention by 20%, generating AUD 50K in additional revenue through contract renewals and referrals.- Enhanced individual productivity by 10%, leading to an extra 50 hours of work completed per month.- Implemented new workflow strategies, boosting team productivity by 30% within 3 months, resulting in an additional 200 hours of work completed monthly. -
Administration And Marketing AssistantSelf-Employed Jul 2016 - Oct 2018Key Achievements: - Led the logo design for Fintech Australia's corporate event, refreshing and updating it every 6 months to align with evolving brand standards, resulting in heightened event recognition.- Established brand consistency and professionalism in communications through the development of stationery designs, resulting in a 30% increase in positive client feedback.- Expanded client base by acquiring 5 new clients within 3 months, representing a 30% increase in clientele.- Improved brand recognition and recall by 25%, as evidenced by a 20% increase in brand mentions and inquiries.
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Client Relationship ManagerMais Canal Midia Feb 2014 - Apr 2016Key Achievements: - Managed projects with budgets of up to AUD 600K, overseeing successful campaigns for high-profile clients such as Converse, Netshoes, and UFC.- Led the most extensive campaign in Converse's history, which was replicated for 2 consecutive years, achieving sustained growth and client satisfaction.- Increased new client acquisitions, generating an additional AUD 50K in revenue within the first year through practical pre-sales activities.- Improved client retention rates, resulting in an AUD 30K increase in recurring revenue through consistent follow-up and clarification of client expectations.- Reduced project proposal delays, resulting in AUD 100K in potential opportunity campaigns through restructured communication and coordination with suppliers and external agencies.- Contributed to contract campaign renewal, generating revenue of AUD 500K in one year, planning and strengthening relationships with stakeholders.- Reduced rework and communication errors, resulting in an AUD 20K saving in project expenses and improved client satisfaction.
Ethyane Medeiros Education Details
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Communication And Advertising -
Project Management -
Project Management
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Marketing And Communication
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Marketing And Communication
Frequently Asked Questions about Ethyane Medeiros
What company does Ethyane Medeiros work for?
Ethyane Medeiros works for Awards Plus®
What is Ethyane Medeiros's role at the current company?
Ethyane Medeiros's current role is CSO.
What schools did Ethyane Medeiros attend?
Ethyane Medeiros attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Academies Australasia Polytechnic, Academies Australasia Polytechnic, Academies Australasia Polytechnic, Australis Institute.
Who are Ethyane Medeiros's colleagues?
Ethyane Medeiros's colleagues are Marianne John, Nicole Coote.
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