I am responsible for facilitating the provision and enhancement of support services to the Restoration Directorate, particularly in the areas of human resource and administration management, so that the objectives of the Directorate can be achievedMy roles include:- Assisting the Director in overseeing the human resources function and ensuring the provision of advice to other senior management members on human resources, including the development and review of relevant policies and procedures and submitting relative recommendations to the Director Restoration; - Assisting in ensuring the provision of effective recruitment and selection, training and development, performance management, disciplinary procedures, salaries, pensions, employee contracting and maintaining necessary liaison and relations with the People and Standards Division and with the Institute for Public Services;- Ensuring that HR policies and practices are in line with the requirements of the relevant legislation and People and Standards Division directives and best practice;- Supporting the Director and other senior members in the provision and tendering of supplies to assure that projects are completed on time.- Assisting Director (Restoration)in the administration of the Restoration Directorate's budget including EU funding and funding achieved/assigned under other programmes/schemes.- Providing support services in the management and administration of Restoration Directorate;- Facilitating the provision of human resource and development, health and safety and tendering processes pertaining to the Directorate;- Assisting with the implementation of the Ministry's strategies particularly those emanating from the Public Service Agreement pertaining to the Directorate;- Assisting the director in providing positive and professional leadership to the staff of the Restoration Directorate, ensuring that the directorate is well managed to support the functions of the same Directorate.

I was responsible for the implementation of projects, procurement, general administration of office and the overall organisation of public events of the Directorate that are specific to the fields of civil liberties, equality and anti-discrimination, and the integration of migrants.

The role of Senior Manager in charge of Support Services is a vast role as it comprised supporting various services for the Ministry. My roles included:- Supporting the Director Corporate Services in the execution of functions related to corporate services, mainly human resources and financial issues (including recruitment and business planning respectively);- Being responsible for all the Tendering processes of the Ministry including the tendering for the Tendering of Malta’s Presidency of the Council of the EU 2017, as well as the tendering processes of the Managing Authorities for the EU funds for Malta which are the Planning and Priorities Co-ordination Division (PPCD), the Funds and Programmes Division (FPD), and the Measures and Support Division (MSD)- Apart from the supporting and procurement role at the Ministry, given that I was posted at one of the satellite premises of the Ministry which houses the PPCD, FPD and MSD (the EU Funds Office), I supported these divisions by:- Directing facilities and administrative support services, including premisesmanagement, building and office accommodations and security services;- Ensuring staff have access to the tools necessary to carry out their work through the provision of effective information technology- Co-ordinating the administrative office (including staff) of EU Funds Office in a smooth and efficient manner;- Ensuring that the programme of maintenance work required at EU Funds Office premises is being implemented in a timely manner and that repairs and maintenance are efficiently coordinated;- Co-ordinating of the EU Funds Office archives (including taking care of the warehouse of the Office)- Co-ordinating issues related to staff transport and green travel;- Acting as focal point on health and safety as well as data protection issues.

At FSWS I assisted the Senior Manager - Group Administration. In my role I was pivotal in the co-ordination of the Operations team which is made up of the Maintenance, Logistics, Purchasing and IT Departments of the Organisation in order to take care of the day-to-day needs of the Foundation. Tasks included- The coordination and execution of all the projects assigned to the Officers under my management, namely, the Administration, Maintenance, Purchasing, IT, Transportation and Health & Safety Officer and all other personnel within the Division- Being responsible for the efficient implementation of the projects of the Agencies and the efficient delivery of the back up services. - The co-ordination of the Tenders and Request for Quotes processes- Co-ordination of Contracts for Service. - Contracts Management - Responsibility of the Purchasing Department of the Foundation

The post of Executive Secretary is a Senior Executive Post. In this position I was responsible for providing administrative and executive support to the CEO. The post also doubled as the personal assistant of the CEO. Duties included- Minute taking, - Report Writing and preparation of Documentation for the CEO- Following up on the various issues related to the CEO’s office,- Maintaining Contracts- Collating and collecting information for the CEO- Correspondence with Various Entities, Ministries and Departments- Maintaining the filing system for Important Documents related to the Foundation - Vetting telephone calls to the CEO, - Providing customer care when needed- Liaising with other entitiesThis post required flexibility, confidentiality and precision since the work that is produced by this office reflects directly on the CEO. It is also important to note that from September 2008 to May 2010 I was requested by the CEO to assist the Finance Department in issuing invoices and assisting in the collecting of funds due to the Foundation in salary recharges by the various entities.

At Universal, I was responsible for the day-to-day running of the Marketing department of the company. I took care of research and development, public relations and imaging of the company. Tasks included preparing adverts and mail shots, coordinating with our advertising agency, sales and sales planner analysis, training of the employees through Product Knowledge Seminars, and the setting up and implementation of Employee Reward Strategies. I also took care of the Company’s new website and of press releases.Apart from my marketing tasks, since we were a company with limited human resources, I had other responsibilities, including maintaining the IT system, implementing the quality system (ISO-9001), and performing other administration duties that are important in the day-to-day running of the business.

Sales of sport items

Working in the operations and marketing team of the group, my responsibilities here included assisting the business analyst in analysing behaviour trends regarding mobile phone usage and response to our services among our expanding customer base. I also helped within the HR department for a month while the HR executive was away. Through this experience, I have put my knowledge of a learning organization into practice, I was exposed to an international company and I gained experience in working in the marketing department of a start-up company. I have also acquired more skills on the Microsoft Access and Microsoft Excel packages