Etienne L. Email & Phone Number

Ottawa, On, Ca

Ontario, Canada

Ottawa, On

Ottawa, Canada Area

Ottawa, On

- Packaging and automating software installs for System Centre Configuration Manager - Development Technical Reference guides to introduce staff to Microsoft Hyper-V - Configure and deploy laptops and tablets for various initiativeslead by the Prime Minister’s Office - Engineer a Remote Desktop Services solution to replace the aging infrastructure- Architect IT solutions for the Commission in to Murdered and Missing Women and Girls

Ottawa, On

- Packaging and automating software installs for over 14,000 Health Canada and Public Health Agency of Canada computers- Document and create standard operating procedures for technologies such as AdminStudio, InstallShield, Application Virtualization and Tivoli Endpoint Management fixlet creations used within the team- Write batch scripts that are used to install applications in Windows XP, Windows 7 and Windows 8- Implement an Application Virtualization solution for custom designed and commercial off-the-shelf software for Windows 7 desktop computers and Windows 8 tablets- Working as the escalation contact for Application Virtualization within Health Canada and the Public Health Agency of Canada- Recommend new technologies to management based on technological business trends- Started a pilot project to include Application Virtualization in the Windows 7 image used on every computer at Health Canada and the Public Health Agency of Canada- Leading the implementation of Application Virtualization and provide training to my team on its uses and limitations- Create documents with post-install steps for Desktop Support technicians to follow with manual software installations- Create Powershell scripts as an alternative to batch scripts which allows me to deploy and manage virtual applications to workstations nationally- Create, modify and read Tivoli Endpoint Management fixlets- Host presentations nationally with Desktop Support staff to address strategies on how to mitigate the changes from Windows XP to Windows 7 - Develop test matrix to ensure proper integration testing - Develop test matrix for User Acceptance Testing - Create Novell Zenworks objects and workstation groups to support software packaging in Windows XP

Ottawa, Canada Area

- Created 1700 Lotus Notes accounts for new clients a year- Re-activated 800 Lotus Notes accounts a year and import archived email for returning staff- Deleted and archived 2000 email accounts a year and follow practices proper deletion of all protected mail- Managed 15000 email groups- Created and modify Novell user account- Moved users on a weekly basis as requested as employees move to different areas within the department- Updated user network memberships which grant a user specific network access- Granted users access to the counter off-the-shelf and custom software available in the Windows XP environment- Provided users access to Health Canada’s remote access service- Reset Novell and Lotus Notes passwords- Documented Standard Operating Procedures to create, modify and delete Lotus Notes accounts

Ottawa, Canada Area

- Supported 600 computers within a local area network- Supported peripherals and across a local area network- Performed troubleshooting procedures to determine software and hardware issues- Analyzed client requirements and implemented technical solutions- Recommended solutions for failed software deployments- Used HP Asset Centre as an inventory system to track Computers, monitors and printers- Provided Lotus Notes, Microsoft Office and Adobe Acrobat training to clients- Informed management of on-going issues with software installations and hardware shortages- Organized and implemented computer hardware upgrades for clients such as a building wide monitor replacement project- Provided assistance and configuration when clients changed workstations and moved to different offices

Ottawa, On

- Created Work Breakdown Structures using the waterfall method to provide a framework of controlled development- Created use cases for each component of the project used to build proper test matrixes.- Developed financial calculations used to determine proper suppliers based on stock mark financial analysis

Master Of Arts - Ma - Leadership, Organizational Leadership

Computer Engineering Technology

Advanced Diploma in Computer Engineering Technology.