Etienne Poolman
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Etienne Poolman Email & Phone Number

Trust and Safety Team Lead at Automattic
Location: Ivanić-Grad, Zagreb, Croatia 7 work roles 2 schools
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Current company
Automattic
Role
Trust and Safety Team Lead
Location
Ivanić-Grad, Zagreb, Croatia
Company size
1056 employees

Who is Etienne Poolman? Overview

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Quick answer

Etienne Poolman is listed as Trust and Safety Team Lead at Automattic, a company with 1056 employees, based in Ivanić-Grad, Zagreb, Croatia. AeroLeads shows a matched LinkedIn profile for Etienne Poolman.

Etienne Poolman previously worked as Support Team Lead at Automattic and WooCommerce Happiness Engineer at Automattic. Etienne Poolman holds Game Ranch Management from Nelson Mandela Metropolitan University.

Company email context

Email format at Automattic

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Automattic

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Profile bio

About Etienne Poolman

As a Trust and Safety Team Lead at Automattic, I leverage my expertise in leading a team of Trust and Safety profesionals to safeguard online communities, mitigate risks, and foster user trust.I am skilled in policy development, risk assessment, and incident resolution, adept at leading teams to uphold integrity and compliance in digital environments. I collaborate cross-functionally to maintain a safe and secure online platform, providing valuable user feedback and insights for product and engineering teams.

Listed skills include Portrait Photography, Portraits, Weddings, Wedding Photography, and 15 others.

Current workplace

Etienne Poolman's current company

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Automattic
Automattic
Trust and Safety Team Lead
san francisco, california, united states
Website
automattic.com
Employees
1056
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Company profile
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7 roles

Etienne Poolman work experience

A career timeline built from the work history available for this profile.

Trust And Safety Team Lead

Current
Automattic

San Francisco, California, United States

Trust & Safety Team Lead with a track record of safeguarding online communities, mitigating risks, and fostering user trust. Skilled in policy development, risk assessment, and incident resolution, adept at leading teams to uphold integrity and compliance in digital environments. Proven ability to navigate complex issues and collaborate cross-functionally.

Apr 2023 - Present

Support Team Lead

Automattic

San Francisco, California, United States

  • Led a team of WooCommerce Happiness Engineers, providing guidance and support in troubleshooting technical issues and ensuring customer satisfaction.
  • Developed and implemented strategies to improve team efficiency and productivity, resulting in a significant reduction in response times and increased customer happiness ratings.
  • Conducted regular performance evaluations, coaching team members to enhance their technical skills and customer service abilities.
  • Collaborated with the product and engineering teams to identify common pain points and provide valuable user feedback for platform improvements.
  • Contributed to the creation and maintenance of internal documentation, knowledge bases, and training materials to empower both team members and customers.
Jun 2020 - Mar 2023

Woocommerce Happiness Engineer

Automattic

San Francisco, California, United States

  • Provided exceptional customer support to WooCommerce users, addressing inquiries, troubleshooting technical issues, and ensuring a positive user experience.
  • Demonstrated in-depth knowledge of the WooCommerce platform, WordPress, and e-commerce best practices to assist customers effectively.
  • Investigated and resolved complex technical issues, including plugin conflicts, payment gateway integrations, and shipping configurations.
  • Created and maintained documentation and tutorials to help users navigate and troubleshoot common issues independently.
  • Conducted online training sessions and webinars to educate users about WooCommerce features and optimization strategies.
Jun 2018 - Jul 2020

Owner

Etienne Poolman Photography
Jan 2013 - Jun 2018

Assistant Photo Manager

The Image Group
Jul 2009 - Jan 2013

General Manager

Franshoek Mountain Lodge
Jan 2008 - Jun 2009

Assistant F&B Manager

Protea Hotels
Jan 2007 - Dec 2008
Team & coworkers

Colleagues at Automattic

Other employees you can reach at automattic.com. View company contacts for 1056 employees →

LL Luke Leal Luke Leal Colleague at Automattic Greater Houston, United States View → AA Anthony Arcangelini Anthony Arcangelini Colleague at Automattic Barcelona, Catalonia, Spain, Spain View → SL Sven Leisegang Sven Leisegang Colleague at Automattic City Of Johannesburg, Gauteng, South Africa, South Africa View → JS Joshua Sadiq Joshua Sadiq Colleague at Automattic Lahore, Punjab, Pakistan, Pakistan View → DM Dwain Maralack Dwain Maralack Colleague at Automattic Western Cape, South Africa, South Africa View → AG Austin Gilmour Austin Gilmour Colleague at Automattic St Petersburg, Florida, United States, United States View → RK Ronan Kuhman Ronan Kuhman Colleague at Automattic Rapid City, South Dakota, United States, United States View → KK Kris Karkoski Kris Karkoski Colleague at Automattic Hillsborough, North Carolina, United States, United States View → BB Bartosz Budzanowski Bartosz Budzanowski Colleague at Automattic Wroclaw Metropolitan Area, Poland View → VP Vince P Vince P Colleague at Automattic Dallas, Texas, United States, United States View →
2 education records

Etienne Poolman education

Game Ranch Management

Nelson Mandela Metropolitan University

Full Stack Web Development Certification, Computer Software Engineering

Free Code Camp
FAQ

Frequently asked questions about Etienne Poolman

Quick answers generated from the profile data available on this page.

What company does Etienne Poolman work for?

Etienne Poolman works for Automattic.

What is Etienne Poolman's role at Automattic?

Etienne Poolman is listed as Trust and Safety Team Lead at Automattic.

Where is Etienne Poolman based?

Etienne Poolman is based in Ivanić-Grad, Zagreb, Croatia while working with Automattic.

What companies has Etienne Poolman worked for?

Etienne Poolman has worked for Automattic, Etienne Poolman Photography, The Image Group, Franshoek Mountain Lodge, and Protea Hotels.

Who are Etienne Poolman's colleagues at Automattic?

Etienne Poolman's colleagues at Automattic include Luke Leal, Anthony Arcangelini, Sven Leisegang, Joshua Sadiq, and Dwain Maralack.

How can I contact Etienne Poolman?

You can use AeroLeads to view verified contact signals for Etienne Poolman at Automattic, including work email, phone, and LinkedIn data when available.

What schools did Etienne Poolman attend?

Etienne Poolman holds Game Ranch Management from Nelson Mandela Metropolitan University.

What skills is Etienne Poolman known for?

Etienne Poolman is listed with skills including Portrait Photography, Portraits, Weddings, Wedding Photography, Digital Photography, Photos, Lifestyle Photography, and Corporate Events.

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