Etienne Mayrand, Eng. Email & Phone Number

Montreal, Quebec, Canada

• Accountable for the point of care (care worker app, family portal and virtual visits) and scheduling domains of our cloud-based home health care software.• Reporting to the CPTO, lead and empower a team of 4 product managers to build highest value add improvements to the AC Cloud platform.• Responsible for building a roadmap that positions AlayaCare Cloud as a market leading solution in the overall homecare space, while following overall company strategy. Own the strategic prioritization of each product domain within the context of the overall organizational strategy.• Influence the product domains outside of direct responsibility to foster alignment to strategy and achieve greatest overall impact.• Collaborate closely with Product and Engineering leadership to execute on the company and technology strategies, building and tracking progress on departmental and domain specific objectives that drive our key initiatives.• Contribute to the Product Lifecycle, by providing subject matter knowledge to the Product, Engineering, Client Success, Sales and Marketing teams.• Support the Product teams to define high level and detailed level requirements for complex regulatory or standard driven features.• Support the Product Marketing team to create effective user documentation and training material as well as go-to market strategy for targeted initiatives.

Montreal, Quebec, Canada

• Accountable for the point of care (care worker app, family portal and virtual visits) and scheduling domains of our cloud-based home health care software.• Reporting to the CPTO, manage a team of 4 product managers and 3 designers whose responsibilities will be focused on building value add improvements to the AC Cloud platform.• Responsible for creating a roadmap that positions AlayaCare Cloud as a market leading solution in the overall homecare space, while respecting overall company strategy.• Own the strategic prioritization of product domain within the context of the overall organizational strategy.• Influence the product domains outside of direct responsibility to foster alignment to strategy and achieve greatest overall impact.• Support the Product teams to define high level and detailed level requirements for complex regulatory or standard driven features• Support the Product Marketing team to create effective user documentation and training material as well as go-to market for targeted initiatives.• Contribute to the product planning and execution of the Product Lifecycle, by providing subject matter knowledge to the Product, Engineering, Client Success, Sales and Marketing teams.• Recommend KPIs for domain area and collaborate with other Directors and the VP to refine them and put them in place.• Create the proper initiatives to achieve KPIs, tracks progress and communicates progress to the organization.

Montreal, Quebec, Canada

Accountable for the scheduling domain of our cloud-based home health care software, while the company grew to over 700 employees.• Managed between 2 and 3 direct reports• Unlocked US market sales by designing, building and rolling out out our new scalable visit verification feature. This differentiator enabled us to respond quickly to new and changing market requirements.• Drove adoption of a new roadmap tool (Roadmunk) across our growing Product team (60+). Elaborated new processes to organize and prioritize ideas, build our first initiative level roadmap and run a quarterly review process. Provided ongoing training and support to the team, expanding to other departments who also decided to adopt it.• Member of LACE committee, governing body for Engineering and Product continuous improvement• Established product knowledge sharing sessions and a new company-wide product communication mechanism.• Established the overall vision and roadmap of the product and communicated it with internal and external stakeholders• Solved key problems for markets served and align priorities with company objectives and key results• Accountable for delivering the best product experience and customer journey• Leveraged analytics (Amplitude) to quantify decisions making and adjust strategy• Lead customer insight initiatives and prioritization conversations such as advisory boards• Provided guidance to Product Managers as well as direct reports executing our strategy • Acted as the main liaison between the Engineering, Sales, Support and Client Services teams• Managed the go-to-market of new features with Product Marketing team• Reporting directly to the VP of Product

Montreal, Canada Area

Development of a cloud-based home health care software, offering functionalities such as clinical documentation and back-office management, client and family portals, remote patient monitoring and mobile care worker applications.• Managed 2 direct reports• Provided vision and leadership for software development efforts• Created and managed ongoing relationships with clients• Gathered market feedback to identify areas for improvement and develop our product offering • Prioritized new features within roadmap following the business strategy• Defined high-level requirements for new functionality• Lead the ideation process of features with the User Experience team• Provided guidance to Business Analysts and Product Owners executing our strategy• Acted as a liaison between the Technology, Sales, Support and Client Services teams• Managed the release of new features to market• Acted as a product champion within the company

Montreal, Canada Area

Development of a cloud-based home health care software, offering functionalities such as clinical documentation and back office management, client and family portals, remote patient monitoring and mobile care worker applications. Managed 3 scrum teams while the company grew from 50 to 230+ employees.• Product ownership and management to ensure proper feature delivery• Manage project risk to ensure timely, on-budget project execution and closure• Build and maintain a prioritized backlog and roadmap• Conceptual design (including wireframes and design components)• Ensure technical considerations are accounted for and planned with the Development teams• User training and user documentation management• Set acceptance criteria with Quality team• Support the release process• Create and manage ongoing relationships with clients

Montreal

Development of the Personalized Medicine Portal software system, supporting Patient Specific Instrumentation design and manufacturing, as well as templating for knee, hip and shoulder arthroplasty.Roles: • Product Owner (2016-2017)Supplementary role within a full stack international software team, composed of 7 members (engineers, developers and testers) following the Agile Development Methodology. • Scrum Master (2015-2016)Supplementary role within a full stack international software team, composed of 12 members (engineers, developers and testers) following the Agile Development Methodology. Responsibilities:• Business Analysis• Stakeholder Management• Conceptual System Design• Requirements Management• Risk Analysis Management• Product Development• Customer Support • User training and user documentation management• System Validation and Quality documentation

Project management for the development of the CAE Fidelis Maternal Fetal Simulator• Reporting directly to the Director of Global Engineering and Innovation• Manage Product cost• Manage Design release process• Act as a link between various teams• Manage transition from Engineering to Production and Purchasing• Supplier management

Graduate Diploma, Management

Courses taken include Introduction to management, Decision making, Operations, Information Systems, Financial evaluation of projects.

Bachelor Of Engineering (B.Eng.), Biomedical/Medical Engineering

Speciality in Management Graduated with Dean's Mention of Excellence