Etienne Topham Email and Phone Number
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In order to thrive in one's career, it is essential to first excel in life. This journey demands dedication, perseverance, and determination. Encountering setbacks and challenges is inevitable, yet it is not the events themselves that shape us; rather, it is our response to them that we store in our arsenal and carry forward. Each experience acts as a shield or a guiding force, propelling us towards greater achievements.My career and personal aspirations are anchored in four fundamental principles: honesty, integrity, innovation, and performance. I firmly believe that honesty forms the bedrock upon which enduring success is built, and every action presents an opportunity to excel, learn, grow, or impart wisdom. To overlook such opportunities is to neglect progress. When we perceive the world in more than three dimensions, we realise that limits only confine that which we permit. These principles serve as my guiding light, steering me towards excellence in both my personal and professional endeavours.Below are a selection of quotes that have left an indelible mark on my mindset:"It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do."Steve Jobs"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make important aspects of the customer experience a little bit better."Jeff Bezos, Founder and CEO of Amazon"Leadership is not about being in charge. It's about taking care of those in your charge."Simon SinekEach of these quotes resonates deeply with me, reflecting values of empowerment, customer focus, and servant leadership, which are integral to my approach in both personal and professional spheres.Personal Maxim:"I construct my network and career upon these core tenets, devising and executing strategies aimed at enhancing existing systems and introducing novel tools to elevate experiences. I advocate for an 'inside-out' approach, refining and optimising both practices and culture to foster a stronger work ethic among my colleagues and within respective departments. While I adhere to established best practices, my focus remains on innovation and progress."This maxim encapsulates my commitment to continuous improvement and my dedication to delivering exceptional outcomes in all aspects of my work.
Ict Broker
View- Website:
- ictbroker.co.za
- Employees:
- 1
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Founder | It Strategy And Compliance Consultant | Digital Transformation And Governance ExpertIct BrokerJohannesburg, Gp, Za
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Msp Systems Manager & Compliance OfficerNumata Business It Dec 2020 - PresentGlobalAs MSP Systems Manager and Compliance Officer I am responsible for maintaining, upgrading, implementing and assessing existing and potential systems to ensure they are serving their full potential.Where s in my role as the Compliance Officer I have the responsibility for monitoring and evaluating various lines of business and cross functional activities performed across similar areas and identifying and supporting effective and sustainable risk management processes across the organisation. I endeavour to help ensure compliance risk requirements and processes comply with the regulatory requirements, policies and program requirements and the business activities.I reports directly to the COO as I am tasked with ensuring that all systems are running smoothly and efficiently as well as also being focused on continuous improvement thought our Business.This role required the conducting of regular reviews on all systems to identify areas for improvement, points of failure and mitigation of risk.Some Key focus areas I excell in are;• Maintaining and upgrading existing systems as required• Troubleshooting high level technical issues• Risk mitigation planning on business-critical systems• Collaborating with CEO, COO, Project Leads and IT support team to ensure solutions are viable and consistent• Creating system guidelines and manuals for the organisation• Running training sessions and workshops on system processes• Reviews of systems and generating reports on efficiencies andimprovement areas• Structuring and prioritising business requirements and communicating plans withstakeholders for review and approval• Keep abreast of regulatory and legal developments governing regulatory compliance;• Document system configurations and process flows for business• Work with CEO and COO ensuring the design and configuration ofsystems to support business processes.• Maintain Compliance within the business -
Msp Systems ManagerNumata Business It Sep 2020 - Dec 2020
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Client Advisory Services CoordinatorNumata Business It Oct 2019 - Sep 2020South Africa
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Chief Operating OfficerNeo Wave (Pty) Ltd Aug 2018 - Jul 2019Johannesburg Area, South AfricaNeo Wave (Pty) Ltd is a Complete ICT Services provider, assisting clients with all IT needs. We specialize in Hosted Cloud PBX, Cloud Anti-Virus + Firewall, Backup Solutions including hardware/software sales, CCTV and Alarm installations with Biometric and Time Management solutions. -
Customer Relations ManagerEuphoria Telecom Apr 2016 - Jul 2018Euphoria Telecom, JhbCRM Mission The Customer Relationship Manager's mission is to create a sustainable and viable outside-in CRM strategy. The main objectives being : Intercepting and addressing ongoing, recurring and escalated issues with regards to preserving client relationships and ensuring a quality service level standard. Create customer profile database, presenting relevant information efficiently and up to date. Improve any client facing messaging and communication, as well as implementing a strategy to uplift client facing employees ability to project the company image. Assisting internal departments with new client onboarding process, from start to finish. Establishing lasting relationships with current and new clients, by acting as a central contact with regards to enquiries and then facilitating the action via the relevant department. Innovation and automation of the CRM client experience throughout all client's life cycles. -
Customer Relations ManagerEuphoria Telecom Apr 2016 - Jul 2018Johannesburg Area, South AfricaEuphoria Telecom CRM - Act as a link between the client and internal departments within our business. Connecting with clients throughout their lifetime with Euphoria Telecom, I develop a clear and lasting understanding of the clients needs and formulate the strategy around how needs are to be better met or client goals achieved optimally.I interact interdepartmental as well as with the clients directly, facilitating the onboarding of new clients as well as keeping current clients happy and included throughout their Euphoria Telecom lifetime.Formulating a bond / connection with clients is instrumental, throughout this process. I act as the "Go to" contact person with regards to any client liaising, guiding the client through every step of their journey and assuring they receive the best quality of service from each internal department within Euphoria Telecom. Any crossroads met during the onboarding process or during the client's lifetime, is brought to my attention in order to resolve and preserve the Euphoria Telecom brand and mission statement. My role as Customer Relationship Manager aims to focus on optimised client experience, this entails manufacturing a sense of comfort and approachability with clients, keeping clients informed with regards to project status, rollout time-frames or managing any unforeseen holdups or delays .- Analyze Customer Needs- Improve Overall Customer Experience- Case Resolution- Setting Bold Aspirations- Relationship Strategy- Team Leader- Client Leader- Business and Brand Ambassador- Commercial Management & Quality Control- Personal & Business Relationship Builder- Sustainability Management
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Process & Administration ManagerEuphoria Telecom Jul 2014 - Apr 2016First Floor, Block C,Pineslopes Office Park,Forest Road ,Fourways,SandtonCustomer care is key in my line of business, therefore streamlining, refining and prioritizing workflow is my main area of expertise.In order to optimize the speed, level of service and efficiency clients are presented with, certain rules, regulations and processes need to be implemented, and adhered by, In layman's I solve problems or improve existing systems, from interoffice relations and communication to high profile client management.
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Production ManagerTru Granite Jun 2012 - Jul 2014My main role while employed here, was for the purpose of upgrading all Accounting and Production systems, I took the company from a paper system to a virtually paperless system, and ensuring the optimal productivity was achieved, ranging from the in house accounting, marketing, production-line and Client relations. The extremely diverse clientele, taught me patience, respect and appreciation for all, and the unconventional working environment enabled me to experience a variety of different adaptive strategies, within a business environment.
Etienne Topham Skills
Etienne Topham Education Details
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Legislative Compliance -
Corporate Risk Management
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Louis Trichardt High School
Frequently Asked Questions about Etienne Topham
What company does Etienne Topham work for?
Etienne Topham works for Ict Broker
What is Etienne Topham's role at the current company?
Etienne Topham's current role is Founder | IT Strategy and Compliance Consultant | Digital Transformation and Governance Expert.
What is Etienne Topham's email address?
Etienne Topham's email address is et****@****mata.co
What schools did Etienne Topham attend?
Etienne Topham attended University Of Cape Town, University Of Cape Town, Louis Trichardt High School.
What are some of Etienne Topham's interests?
Etienne Topham has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Etienne Topham known for?
Etienne Topham has skills like Telecommunications, Telephony, Voip, Hosted Voice, Customer Service, Help Desk Support, Technical Support, Service Delivery, Strategic Planning, Process Improvement, Management, Operational Excellence.
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