Google Ads Sme & Technical Support
Bengaluru, Karnataka, India
- Excelled as a Technical Subject Matter Expert for Google's Adwords team (2013-2018), engineering collaborative partnerships with Google account managers and advertisers to optimize ad spend. Instrumental in achieving YoY revenue growth exceeding $10 million for both Google and Regalix, by coaching SMEs across multiple teams, troubleshooting, and implementing cross-platform analytics revenue/cost tracking pixels, shopping, search, and display campaigns. Managed a team of 50+ employees who provided end to end support for Google's clients across the globe.- Joined Regalix's new business incubation team and played a crucial role in launching and marketing the Zillion Gigs business across India's top cities. Led the design of the business site, determined pricing strategies, and executed Google Search and Social Marketing initiatives. Conducted in-person visits to business owners, increasing understanding of their needs and preferences. This hands-on approach, coupled with the online strategies, led to a 10% increase in Regalix's customer base and boosted online engagement by 20%. Despite challenges, the long-term impact was overwhelmingly positive.- Leveraged my role as Technical Analyst to collaborate with Twilio's sales team, gathering key technical requirements to integrate Twilio’s communication API into prospective clients' custom tech stacks. Successfully assisted over 50 customers in integrating custom IVR systems and Twilio Flex applications, leading to a substantial increase in the customer base and revenue.- Championed the development and launch of AvasBaskets.com on Shopify, working in close coordination with the Avas and Regalix Design teams. Authored over 2000 product descriptions and optimized images for the same number of products, ensuring optimal user experience and search engine visibility. Led Google Search and Display marketing campaigns that boosted sales by 14%, cementing the platform's long-standing profitability.