Evgeny Tikhmenev Email & Phone Number

• Participation in negotiations with customers, project development and implementation of Micros systems at the customers’ sites. Systems configuration in accordance with the customers’ requirements, EMC/POS Configurator/EM Console/MyMicros. • Installation of Micros programs, versions xStore, Retail, 2700, 3700, 8700, 9700, e7, Simphony, MyMicros, EM, NVP • Setup and maintenance of the entire range of peripheral equipment: fiscal data recorders, stations KWS, UWS3/4/5/ UWS 6, mTablet, HHD, KDS, Epson printer, Posiflex IP/IDN/COM. NetCC• Installation and administration of Oracle 9i/10g/11g databases, writing of service queries and scripts. Setup of reserve backing up, including Oracle RMAN and Data Guard• Virtualization with VMWare ESXi .• Creation of reports in Crystal Reports, Oracle Business Intelligence. • Repair of the maintained equipment: component repair connected with soldering and flashing of microcircuits.• Provision of technical support for customers, 24 hours per day, 7 days per week, by way of phone consulting, remote access and e-mail. Our call-center serves customers from 70+ countries.

Yekaterinburg

• Ensuring performance of the company’s information network, administration of Windows Server 2003/ Exchange/ employees’ workstations and user peripherals.• Maintenance of Micros system in 30 facilities of the company: control of downloads in SAP, creation of reports in Crystal Reports, equipment repair. • Commissioning and adjustment works in new facilities. Control of the works performed by contractors. • Training of staff to work with Micros solutions for cash registers and teaching of computer literacy.• Administration of Juniper and Cisco active network equipment, network security audit, elimination of vulnerabilities.