Job Functions:Overseeing all aspects of the IT infrastructure, systems, and technology-related operations. My primary goal is to ensure the effective and efficient use of technology to support the business objectives.Key Responsibilities:1. Strategic Planning: Develop and implement the ICT department's strategic plans in alignment with the organization's overall business objectives. Identify opportunities for technological advancements and innovations to enhance operational efficiency.2. IT Infrastructure Management: Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, and hardware.3. Systems and Software Management: Lead the evaluation, selection, and implementation of software applications, ensuring they meet business requirements and integrate seamlessly with existing systems. Manage software licensing and vendor relationships.4. Data Security and Privacy: Establish and enforce robust data security and privacy protocols to safeguard sensitive information and comply with relevant regulations.Develop disaster recovery and business continuity plans.5. Team Leadership: Manage and mentor theICT team, fostering a collaborative and high-performance culture. Provide guidance and support to team members in achieving departmental goals.6. Budget Management: Develop and manage the ICT department's budget, ensuring cost-effectiveness and optimal allocation of resources. Identify opportunities for cost savings without compromising quality.7. Stakeholder Collaboration: Collaborate with other departments to understand their technology needs and provide effective IT solutions that align with their requirements. Act as a liaison between ICT and other business units.8. IT Policies and Procedures: Develop and enforce IT policies and procedures to promote best practices, standardization, and compliance with industry regulations.9. Audit: Perform audit of transactions on the system.

As an of ICT and Admin Manger, my job description cut across administrative duties and IT Support.

Job Functions:- Manage large amounts of inbound and outbound calls in a timely manner.- Follow communication “scripts” when handling different topics and objections.- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.- Work with targets and KPIs- Upsell products to customers professionally.- Working with CRM systems and practices.

- Manage and update both manual and electronic personnel database.- Calendar Management- Report updates and research