Eugene Tishin Email & Phone Number

London, Gb

London Area, United Kingdom

Writing a book on IT Operations, focusing on best practices and innovative solutions.Providing IT consultancy services, helping clients to optimize their IT operations and infrastructure.Completed several projects, including cloud migrations, process optimization, and cybersecurity assessments.

London, England, United Kingdom

Exinity Group is a new brand backed by over 20 years of experience in trading and investment. Exinity is leading global presence in online trading serving over two million clients in 150 countries from regulated centres across four continents.

London, United Kingdom

Transitioned to MailOnline in the UK, leveraging my expertise in a globally recognized online news platform, focusing on service-oriented technology operations.- Organized 24/7 monitoring and support of MailOnline site dailymail.co.uk (200mln+ visitors/month, 3mln+ pages views/hour, 100+ background applications) and 24/7 technical support of 1000+ journalists by an international (UK, US and AU based) team.- Led Problem Management with a 95% success rate in major incident Root Cause Analysis, significantly reducing recurrence.- Established and defined business processes across Application Support, Desktops Support, Systems, Software Development, Information Security, Project Management and QA teams.- Implemented Incident Management (Service Desk), HR Management (OKR) and Monitoring processes with KPI's, BPMN diagrams processes' description and regular timely reporting- Defined 16 IT Services as SLA components, readying for formal service agreement.- Developed and implemented a GDPR workflow, ensuring compliance and clear accountability.- Cultivated an "Operational Excellence" culture, achieving zero missed support requests and significantly reducing IT staff turnover from 65% to 20%.

London, United Kingdom

Samara Region, Russian Federation

MD Medical Group is the leading and the most dynamic player on the Russian private healthcare market for women and children. - Strategically aligned IT governance with business objectives, establishing a unified approach to IT strategy and corporate standards.- Led the virtualization of IT infrastructure, moving 30+ servers to the cloud, enhancing efficiency.Implemented 89 IT Services as SLA components, improving service delivery and satisfaction.- Achieved over twofold reduction in IT costs per user through strategic optimizations.Successfully rolled out Medialog CRM/ERP for 600+ users, modernizing medical information systems.

Chelyabinsk Region, Russian Federation

- Led the IT operations across 12 power plants, managing distributed teams responsible for Infrastructure, Desktops, and Application Support.- Transformed the IT team's approach from self-directed tasks to proactive business-focused support.- Developed and implemented 23 IT Services as components of Service Level Agreements, enhancing service delivery and accountability.- Centralized user requests through a single-point Service Desk (over 90% of all requests).- Implemented the PPU (Follow me) system, tripling printing cost efficiency.- Elevated the maturity of IT processes across Incident Management, Service Level Management, Configuration Management, Change Management, and Business Continuity Management, significantly improving operational efficiency and risk management.

Samara Region, Russian Federation

Co-founded 3DIT and pioneered IT outsourcing services, aligning with ITIL/COBIT frameworks and implementing Microsoft Dynamics CRM to boost operational efficiency.

Samara Region, Russian Federation

Started as a System Administrator, progressing to IT Director. Led the development and management of IT infrastructure and services, demonstrating significant growth in technical and leadership capabilities.

Executive Mba

The Executive MBA programme, delivered in partnership with Grant Thornton combines the best of academic insight and commercial application.

Master'S Degree, Applied Mathematics And Computer Science

Graduated with honors