• Led and managed product onboarding process• Coordinated with internal teams, including sales, software development, DevOps, marketing, and operations to ensure product capabilities are understood and implemented• Supported sales reps. to address customer needs and identify causes to find the appropriate solution• Documented and reported technical issues on the product and request features from customers’ point of view

• Assisted in teaching Critical Thinking, a diverse class of 18 first-year students• Led classroom-wide activities that helped students transition to college life and academics• Organized 1on1 mentoring sessions with 5+ mentees, where 90% declared majors, found success in extracurricular activities and academics

• Designed and built the Computer Science and Information Technology department website• Conducted alumni survey with over 50 participants, analyzed results and created a database with information• Reconstructed two computer labs with 20+ computers and 40+ monitors• Tutored 20+ students with Computer Science related homework, questions, and projects

Provided relevant, timely, and accurate information when assisting with surveys and reports. Efficiently completed office tasks and conceptualized new ideas in order to improve the office process. Constantly worked with Microsoft Office, mainly Excel, Word Document, and PowerPoint Presentations.