• Build relationships with various clients in order to understand their Salesforce needs and build solutions to solve their most pressing pain points in a timely fashion.• Overhaul data architecture, automation, and reporting tools in order to streamline data analysis efforts using my Deluxe Report Type framework.• Develop custom Salesforce solutions (such as automatic task creation based on record criteria and automatic line item creation based on summarized information) to improve the user experience while providing managers with the data points they need to run the business.

• Implemented a flow that creates upwards of 45 records across 9 different objects in a multi-layer hierarchy based on the minimal amount of input from the user - allowing client to track future revenue projections and transition those projections to collected revenue.• Implemented a custom revenue schedule solution for a client that utilized opportunity data points to automatically create records on their behalf.• Streamlined a client’s report type options while allowing for analysis of any type of records using my Deluxe Report Type framework.

• Designed and implemented a consolidated technology environment on the Salesforce platform using the Nonprofit Success Pack (NPSP) that allows the organization to accurately and easily identify every instance of an interaction between the organization and its contacts.• Invested in understanding all aspects of the membership, resource development, marketing, and program management processes in order to migrate, implement, innovate, and fine-tune solutions that align with department/organization goals, automate rudimentary tasks, and allow for revolutionary data analysis.• Overhauled a Marketing Cloud implementation in order to centralize audience data, communication preferences, and messaging processes - saving the organization $20,000 in licensing costs annually.• Reimagined online order processing using Form Assembly and Authorize.net for both the membership and resource development teams in order to deliver digital memberships instantly and deposit donations same-day - eliminating multiple hours of staff time spent on monthly reconciliations across three departments.

• Supervise and train ever-changing teams of event staff as they complete various duties including security, ushering, and ticket scanning.• Coordinate with other supervisors to ensure that all critical areas of the venue are staffed appropriately

• Consulted on internal projects with business analysts, Apex developers, and business stakeholders in order to provide thorough solution design, data architecture best-practices, and recommend leading edge declarative methods to solve critical business issues.• Redeveloped the role hierarchy for 700+ users to closely match the reporting hierarchy of the entire organization and allow for dynamic reporting based on team ownership of records as well as team-level access control for reports, approval processes, and email deliverability.• Developed just three dynamic dashboards that solved a massive visibility pain point for the entire 100+ user sales organization. Each user now has instant access to rich metrics relevant to them and their subordinates. These dashboards easily scale up and down as new sales teams are created or existing teams are condensed by making use of the redeveloped role hierarchy.• Empowered the sales organization to fully utilize the Salesforce1 mobile app by developing and optimizing Quick Actions for record updates that are closely tied to KPI’s reflected in their dashboards• Coordinated with the entire software development team to migrate a Configure-Price-Quote solution from various development sandboxes into a final testing sandbox and then into production. The solution included a vast data ETL undertaking that took months to coordinate, but was executed flawlessly in under 3 hours on the night of the deployment.• Mastered the existing InsideSales.com call center integration in order to rebuild legacy automated call lists and bring the “time to first call” metric down from a long-standing average of 30+ minutes to just 6 minutes for a user base of 40+ agents.

• Crafted a new position and served as the organization’s first Salesforce Administrator after they had been using the platform for 6+ years• Developed an exam voucher tracking process in Salesforce for the entire organization that solved numerous critical pain points for the operations team, accounting team, and executive management team• The operations team now has a centralized platform to store all voucher codes, their current assignments, and their previous assignments. They also have the ability to schedule exam appointments and track exam results.• The accounting team can now accurately track voucher costs against specific course revenue and manage unassigned voucher inventory at any point in time• The executive management team can now track exam pass rates and show metrics for a specific course, a specific instructor, a specific version of an exam, or a combination of any of the above• Implemented an integration between Salesforce and SurveyGizmo that allowed for automatic survey creation (using a hyperlink formula field) and delivery (using Email Alerts) based on Salesforce record attributes• Optimized the survey questions, branching logic, and layout design of the SurveyGizmo solution alongside the company’s marketing specialist• Coordinated with the marketing specialist to manage the company’s website that used a Kentico solution they had in place. Many enhancements were made to automate the class schedule listing, redesign the visual experience of the home page and subsequent pages, and re-categorize course data for easier navigation• Exercised project management and quality assurance skills to finalize the packaging and deployment of online self-paced Blackboard courses that were being built by various instructors• Coordinated all student enrollments in the company’s online self-paced Blackboard courses

• Managed the daily operation of the facility. Ensured that all catering and office supplies were stocked appropriately.• Managed proctored-exam appointments. Acted as a point-of-contact for external company contacts.• Provided excellent customer service to anyone I interacted with.

• Coordinated all marketing efforts for the company in collaboration with an external marketing firm.• Organized and managed weekly sales meetings.

• Provided logistics planning and coordination between students, instructors, corporate clients, and UMBC Training Centers staff to deliver high quality education and training.

• Distribute promotional materials to relevant outlets in order to increase visibility and show attendance.• Collaborate with other businesses in the music industry in order to promote shows.