Elisa Traxler Email & Phone Number

Ann Arbor, MI, US

Ann Arbor, Michigan, United States

• Schedule service appointments, greet customers and serve as the liaison between them and the technicians. Focus on CSI and customer experience, all while maintaining prompt and efficient communication to maximize sales.
• #1 Service Advisor in sales and RO count after my first month there.
• Lead the dealership in Audi Care Package sales.
• Installed Lyft business account for shuttle services to free up the porter’s time

Farmington Hills, Michigan, United States

• Focused on CSI and ensuring that each customer’s experience was top notch. Ensuring effective communication throughout every stage of repairs.
• #1 Service Advisor (Non- Fleet) in sales for the entire Lafontaine Automotive Group, every month I was there
• Tire Penetration Champion for entire dealership group for the whole time I was there
• #3, #5, #7 Service Advisor in North America for Volvo USA for three respective months.
• Established Iservice, Scan123, and Red Cap… Show more Focused on CSI and ensuring that each customer’s experience was top notch. Ensuring effective communication throughout every stage of repairs.
• Established Iservice, Scan123, and Red Cap service to improve sales and efficiency Show less

Highland, Michigan, United States

• Managed a service department with 10 technicians, 2 detail, 1 service advisor and a parts counterperson through the pandemic.
• Handled all warranty administration and rental fleet management
• Handled parts department ordering and receiving of parts orders
• Dispatched all work including verifying times in Pro Demand Mitchell
• Handled all internal Ro’s, fuel tickets for sales and service.

Colorado Springs, Colorado, United States

• Started as a cashier and quickly worked my way into a Service Advisor position.
• Processed loaners for customers while repairs were done.
• Handled all repairs for internal work
• Created and built Repair Orders after verifying customers issues