Etta Shields Email & Phone Number

Recruited to reduce Cost of Poor Quality dollars by 50% to improve Product Service line profitability. Implemented data collection systems for high risk processes to perform statistical trend analysis. Positioned the company to achieve recertification to API Q1 9th edition and ISO 9001:2015 by a complete revision of the Quality Management System.• Reduced COPQ (cost of poor quality) year over year for a total reduction of 80%• Reduced Customer Complaints year over year for a total reduction of 98%• Implemented electronic data collection of all production order data for timely statistical trend analysis

Hopkinsville, Kentucky

Challenged to define and document an effective management system to achieve TS16949:2009 certification in conjunction with the elements of the Toyota Production System. Planned and deployed department activities in support of company targets and policies in order to achieve Customer Satisfaction. Established and managed indicators to monitor progress of quality strategies.• Achieved certification to TS16949:2009 within one year.• Improved customer external PPM (parts per million) quality rating by 35%.• Appointed to manage the transfer of Ford Motor Company products to TG Mexico location with no negative affect on quality or capacity.

Vancouver, British Columbia

Challenged to design/build a quality organization from the ground floor. Assumed full leadership for business system development, all supplier development, quality processes, controls and procedures.• Appointed Project Manager for our 3PL operation to deliver hybrid vehicles to Purolator Inc. with overall responsibility for contract review, supply chain management, training, documentation management, quality approval, and vehicle commissioning,• Led organization through ISO 9001:2000 implementation (policy and procedure development, all documentation and reporting). • Established configuration management system utilizing CMII principles

Vancouver, British Columbia

Promoted to lead this emerging technology organization through international certification (ISO 14001, OHSAS 18001, ISO 9001:2000 & pre-registration to ISO TS 16949). Assumed full leadership for a staff of 50 quality engineers, all budgeting, quality auditing, documentation and reporting to support manufacturing facilities in Canada, Europe and the United States.• Recognized as the first of five North American companies to achieve international standards for environmental, health, safety and quality.• Successfully reduced quality costs by $8 million, inspection time by 5,000 hours and internal defective parts per million (DPPM) by 40%.

Vancouver, British Columbia

Recruited to re-engineer a $100 million supply chain operation to support the manufacturing of fuel cell components. Scope of responsibility included procurement, supplier sourcing and development, contract negotiations, and production planning. • Led the complete restructuring of supply chain resources to strengthen and streamline manufacturing processes.• Evaluated and rationalized supplier network to capitalize on long-term contract negotiations. • Launched Vendor Managed Inventory system to reduce overall business cost of high volume low cost items resulting in excess of $300,000 in annual savings.