Etta Shields Email & Phone Number

• Recruited to reduce Cost of Poor Quality dollars by 50% to improve Product Service line profitability. Implemented data collection systems for high risk processes to perform statistical trend analysis. Positioned the.
• Reduced COPQ (cost of poor quality) year over year for a total reduction of 80%
• Reduced Customer Complaints year over year for a total reduction of 98%
• Implemented electronic data collection of all production order data for timely statistical trend analysis

Hopkinsville, Kentucky

• Challenged to define and document an effective management system to achieve TS16949:2009 certification in conjunction with the elements of the Toyota Production System. Planned and deployed department activities in.
• Achieved certification to TS16949:2009 within one year.
• Improved customer external PPM (parts per million) quality rating by 35%.
• Appointed to manage the transfer of Ford Motor Company products to TG Mexico location with no negative affect on quality or capacity.

Vancouver, British Columbia

• Challenged to design/build a quality organization from the ground floor. Assumed full leadership for business system development, all supplier development, quality processes, controls and procedures.
• Appointed Project Manager for our 3PL operation to deliver hybrid vehicles to Purolator Inc. with overall responsibility for contract review, supply chain management, training, documentation management, quality.
• Led organization through ISO 9001:2000 implementation (policy and procedure development, all documentation and reporting).
• Established configuration management system utilizing CMII principles

Vancouver, British Columbia

• Promoted to lead this emerging technology organization through international certification (ISO 14001, OHSAS 18001, ISO 9001:2000 & pre-registration to ISO TS 16949). Assumed full leadership for a staff of 50 quality.
• Recognized as the first of five North American companies to achieve international standards for environmental, health, safety and quality.
• Successfully reduced quality costs by $8 million, inspection time by 5,000 hours and internal defective parts per million (DPPM) by 40%.

Vancouver, British Columbia

• Recruited to re-engineer a $100 million supply chain operation to support the manufacturing of fuel cell components. Scope of responsibility included procurement, supplier sourcing and development, contract.
• Led the complete restructuring of supply chain resources to strengthen and streamline manufacturing processes.
• Evaluated and rationalized supplier network to capitalize on long-term contract negotiations.
• Launched Vendor Managed Inventory system to reduce overall business cost of high volume low cost items resulting in excess of $300,000 in annual savings.