Scott Allen Email & Phone Number

Winston-Salem, Nc, Us

New York, New York, Us

Driving client success by fostering strong partnerships, delivering innovative solutions, and ensuring customer satisfaction. Focused on aligning services with client objectives to achieve measurable outcomes and sustained growth.Lead client success strategies to enhance satisfaction and retention across key accounts.Manage and nurture client relationships, acting as a trusted advisor to align services with client goals.Collaborate cross-functionally to deliver tailored solutions and drive continuous improvement.Analyze client metrics and feedback to identify growth opportunities and optimize performance.

Paris, Île-De-France, Fr

Owning both short-term and long-term team goals. Organizing, managing, and tracking the work of Customer Success Managers, focusing on client onboardings, account management tasks, nurturing clients, handling customer escalations, QBRs, and churn prevention. Managing personnel, including hiring, onboarding, coaching, conducting performance evaluations, and reporting on team performance. Defining and implementing effective team processes and tools to enhance team productivity. Collaborating with other internal teams at Platform.sh to improve company communication, streamline processes, and enhance overall execution.Continuously improving the client's journey from initial onboarding to long-term partnership, including promptly addressing and resolving client complaints, concerns, and feedback.Coordinating the involvement of company resources, such as support, service, and management personnel, to meet account performance objectives and exceed clients' expectations.Actively monitoring and measuring client satisfaction, gathering feedback and insights to drive continuous improvement initiatives and ensuring the client's voice is represented within the organization.Resolving conflicts, mediating concerns, and fostering positive relationships with both team members and clients, maintaining a high level of professionalism and customer-centric focus throughout.

Paris, Île-De-France, Fr

Responsibilities:Manage end-to-end project management of client onboarding, ensuring a smooth transition from contract signing to successful launch, while meeting established timelines and deliverables.Foster proactive relationships with existing clients through regular and effective communication, including conducting Quarterly Business Reviews (QBRs) to assess client satisfaction, identify opportunities for growth, and address any concerns or challenges.Provide exceptional support to customers facing issues or challenges, acting as a point of contact and coordinating internal escalations to ensure timely resolution and customer satisfaction.Collaborate with Sales and Finance teams to streamline revenue events, such as upsizes and additions, by developing and implementing efficient processes and leveraging Salesforce to improve accuracy and adoption.Play a key role in implementing and optimizing a new Customer Success Tool, Totango, to enhance customer engagement, track key metrics, and drive customer success initiatives.Utilize business intelligence tools like Metabase to build insightful reports and dashboards, enabling data-driven decision-making and identifying areas for improvement in customer success strategies.Train and mentor other Customer Success Managers on best practices for utilizing tools like Metabase and Totango effectively, enhancing their ability to deliver exceptional customer experiences.Stay up-to-date with industry trends, customer success methodologies, and Platform.sh product updates, ensuring a deep understanding of the platform's capabilities to effectively support and guide customers.Actively contribute to the continuous improvement of customer success processes and workflows, collaborating with cross-functional teams to optimize internal operations and drive customer satisfaction.

Helped startups build robust strategies for account management sales acceleration and customer success/retention optimization, with the following responsibilities:Collaborated closely with startup teams to understand their business objectives, target markets, and competitive landscape.Conducted assessments of startups' sales processes, customer success frameworks, and retention strategies.Assisted in designing and implementing customer success programs, including onboarding processes, account management frameworks, and proactive retention initiatives.Provided guidance and training to startup teams on sales techniques, customer success principles, and retention tactics, enhancing their capabilities and fostering a customer-centric mindset.

Austin, Texas, Us

Build pipeline through cold-calls, marketing leads, executive introductions, and my networkProject manage the onboarding and upgrade processHold monthly or quarterly maintenance callsHold Executive Business ReviewsDevelop strategic account plansFollow sales process to close deals.Write quotes, proposals, and SOW's.Negotiate with executive management to close deal

Bryanston, Johannesburg, Za

Serve as a recognized subject matter expert and thought leader with deep expertise in converged infrastructureProspected new and existing clients for: cloud, data center, and securityEffectively orchestrated Dimension Data selling and solution resources for maximum impactEngaged key stakeholders within prospects/clients to understand the business issues and objectivesUsed Salesforce.com to effectively manage opportunities and pipelines and accurately forecastEngaged with key partners/vendors to maximize brand awareness and generate leadsBuild territory and activity plans

Round Rock, Texas, Us

Terremark (Verizon) – Sales Executive, Healthcare Vertical February 2013:presentWork with CIO, CISO, and other C-level decision makers on national named Fortune 500 healthcare accounts to identify opportunities with IT and security services. Position HIPAA and GxP enabled services. Develop and execute on business plans with the Verizon Enterprise Services account team and conduct quarterly account/technology reviews with named accounts. Develop and executing sales strategies in healthcare vertical market named accounts. Identify channel partners in the healthcare to jointly pursue target accounts.

Basking Ridge, Nj, Us

Identify, qualify and driving to closure enterprise IT, security solutions and cloud computing services to CIO and other C-level decision makers. Proposal and SOW development, manage through the contract process, and closure of the deal. Developing and executing focused sales strategies across many vertical markets. Maintain sales discipline and leverage a well thought out opportunity and territory management plan to allow for rapid develop of assigned territory resulting in revenue contribution and sales. Responsible for acquiring new logos in Northern Virginia and Maryland territory.

Monroe, La, Us

Maintain and grow revenue within a current account base. Consult presales business and technical requirements to drive best solution. Prospect and identify new opportunities with new logos. Qualify potential customers. Keep all pipeline activity current with SalesForce.com. Cross and up sell Savvis product lines including cloud hosting, managed hosting, network, and colocation to prospects and current customers. SME for Salesforce.com

San Antonio, Texas, Us

Collaborates with Account Managers to drive business growth in existing and new and accounts. Gathers intelligence regarding prospects, decision makers, and their needs. Qualifies opportunities for active pursuit based on the probability of success. Sells consultatively and makes recommendations to prospects and clients of the various solutions the company can provide to address their business needs. Monitors competitors and product and/or service differentiators. Manages sales cycles, client and prospect information, forecasting with Salesforce.com. Identify potential channel partners. Develops business plans in conjunction with team members, which includes activities, targeted territory development, and account development. Additional Responsibilities – Team Sales Coach/Mentor

Round Rock, Texas, Us

Work with small and medium relationship business customers to position, negotiate, price, provide technical product information, and provide overall support on an ongoing basis via the telephone on Dell's client and enterprise products and services. Organizing and extensively communicating within Dell and its customers. Forecast account revenues by analyzing and utilizing various sales tools such as Blue Book, Synergy, and the KNS file. Maintain awareness of market conditions and competitors' products and pricing.

Bachelor'S, Marketing

Mba, Entrepreneurship

Associates, Psychology, Political Science, Liberal Arts