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Elle Works O'Connor Email & Phone Number
Manager of Customer Experience and Success
at
Delinea
1 work email found
@brightcove.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager of Customer Experience and Success
Location
Boston, Massachusetts, United States
Company size
Who is Elle Works O'Connor? Overview
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Quick answer
Elle Works O'Connor is listed as Manager of Customer Experience and Success at Delinea, a company with 1148 employees, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at brightcove.com and a matched LinkedIn profile for Elle Works O'Connor.
Elle Works O'Connor previously worked as Manager of Customer Experience at Delinea and Manager of Customer Experience at Brightcove. Elle Works O'Connor holds B.A., Anthropology & French from Bryn Mawr College.
Company email context
Email format at Delinea
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*@brightcove.com
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AeroLeads found 1 current-domain work email signal for Elle Works O'Connor. Compare company email patterns before reaching out.
Profile bio
About Elle Works O'Connor
As the Manager of Customer Experience at Brightcove, I oversaw the delivery of world-class services to high-profile clients in the online media, enterprise, and SaaS industries. With over 9 years of experience in account management, customer success and experience roles, I have a proven track record of leading and supporting high-touch accounts, ensuring their technical needs are met, and advocating for their success.I am passionate about creating lasting and meaningful relationships with my customers, as well as empowering and nurturing teams of colleagues or direct reports. I bring a human-first mindset to my leadership, emphasizing cross-functional problem-solving and collaboration. I also have a strong background in business development and account management, and I leverage my skills in Salesforce, Gainsight, Jira, Confluence, Tableau, Trello, Google Workplace, and Microsoft Office to drive customer satisfaction and retention, as well as strategic business growth. I am looking for a new opportunity where I can apply my customer success and experience expertise, as well as my leadership, adaptation, and performance management skills, to make a positive impact on both customers and employees.
Listed skills include Leadership, Powerpoint, Social Media, Public Speaking, and 24 others.
Current workplace
Elle Works O'Connor's current company
Company context helps verify the profile and gives searchers a useful next step.
Delinea
14 roles
Elle Works O'Connor work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Experience
Current
Apr 2024 - Present
Manager Of Customer Experience
--Led a global team of high-touch customer experience managers, increasing Platinum+ support program clientele by 164%.--Maintained an NPS score of 69+ and global CSAT score of 4.8.--Fostered relationships with executive decision-makers, internally and externally, to drive customer success and inform product enhancements.--Formed and led a cross-functional.
Jun 2021 - Jan 2024
Customer Experience Director
Managed a portfolio of nine high-demand, strategic Enterprise and Media customers, overseeing successful projects such as:--Blending project management and technical account management, helped launch a major network entity’s flagship OTT service.--Working across customer vendors, ran a professional sporting association’s annual multi-day tournament.
Mar 2020 - Jun 2021
Customer Success Director
--Achieved a 90%+ renewal rate with a $3MM book of business, earning recognition as Customer Success Manager of the Year.--Oversaw a portfolio of approximately 60 Enterprise accounts with an average ARR of above $100K USD.--Similar day-to-day responsibilities and relationship management as in prior roles, with a focus on providing elevated strategic.
Oct 2019 - Mar 2020
Senior Customer Success Manager
--Managed a portfolio of approximately 60 - 90 Enterprise accounts, average ARR of accounts ranged from $60K to $100K+ USD per year.
Jun 2019 - Oct 2019
Senior Account Manager
--Oversaw a portfolio of approximately 60 - 90 Enterprise accounts with an average ARR per contract from $20K - $80K USD per year.
Jun 2018 - Jun 2019
Account Manager
--Oversaw a portfolio of approximately 90 - 130 Enterprise accounts; average ARR ranged from $6K - $60K USD per year. --Responsibilities included managing renewals, upsell, and cross-sell efforts, along with supporting billing issues, technical support escalations, product enhancement advocacy, product adoption efforts, quarterly and annual business.
Jun 2016 - Jun 2018
Online Video Consultant
--Responsible for outbound prospecting and sales / business development. Worked with Sales Executives to identify their target prospects, in addition to researching and nurturing other potential leads.--Hosted product webinars and mentored new team members in a Team Lead capacity.
Apr 2014 - Jun 2016
Department Manager
--Led various retail sales departments and sales teams, managing revenue volumes from $1 - $2MM annually, and acted as Store Manager-in-Charge.
Mar 2012 - Apr 2014
Assistant Department Manager
Jul 2011 - Mar 2012
Feb 2011 - Jul 2011
Waterfront Director
Asst. Waterfront Director: 2009Senior Counselor: 2006, 2007, 2008Junior Counselor: 2005
May 2010 - Oct 2010
Teacher'S Assistant
Lycée Catherine Labouré
Feb 2009 - Jun 2009
3 education records
Elle Works O'Connor education
B.A., Anthropology & French
Bryn Mawr College
History, Anthropology, Sociology
Université De Paris
High School Diploma
Williston Northampton School
FAQ
Frequently asked questions about Elle Works O'Connor
Quick answers generated from the profile data available on this page.
What company does Elle Works O'Connor work for?
Elle Works O'Connor works for Delinea.
What is Elle Works O'Connor's role at Delinea?
Elle Works O'Connor is listed as Manager of Customer Experience and Success at Delinea.
What is Elle Works O'Connor's email address?
AeroLeads has found 1 work email signal at @brightcove.com for Elle Works O'Connor at Delinea.
Where is Elle Works O'Connor based?
Elle Works O'Connor is based in Boston, Massachusetts, United States while working with Delinea.
What companies has Elle Works O'Connor worked for?
Elle Works O'Connor has worked for Delinea, Brightcove, Nordstrom, Carroll County Ymca | Camp Huckins, and Lycée Catherine Labouré.
How can I contact Elle Works O'Connor?
You can use AeroLeads to view verified contact signals for Elle Works O'Connor at Delinea, including work email, phone, and LinkedIn data when available.
What schools did Elle Works O'Connor attend?
Elle Works O'Connor holds B.A., Anthropology & French from Bryn Mawr College.
What skills is Elle Works O'Connor known for?
Elle Works O'Connor is listed with skills including Leadership, Powerpoint, Social Media, Public Speaking, Salesforce.Com, Account Management, Sales, and Event Planning.
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