As the Manager of Customer Experience at Brightcove, I oversaw the delivery of world-class services to high-profile clients in the online media, enterprise, and SaaS industries. With over 9 years of experience in account management, customer success and experience roles, I have a proven track record of leading and supporting high-touch accounts, ensuring their technical needs are met, and advocating for their success.I am passionate about creating lasting and meaningful relationships with my customers, as well as empowering and nurturing teams of colleagues or direct reports. I bring a human-first mindset to my leadership, emphasizing cross-functional problem-solving and collaboration. I also have a strong background in business development and account management, and I leverage my skills in Salesforce, Gainsight, Jira, Confluence, Tableau, Trello, Google Workplace, and Microsoft Office to drive customer satisfaction and retention, as well as strategic business growth. I am looking for a new opportunity where I can apply my customer success and experience expertise, as well as my leadership, adaptation, and performance management skills, to make a positive impact on both customers and employees.