Answering questions and requests from internal and external users.Implementing new features to make users' day-to-day lives easier.Handling SQL Server databases, creating queries, procedures, functions and triggers.Creating data analysis, reports and dashboards with Power BI and Crystal ReportsFollow up calls from start to finish, looking for the best solution.Identifying and suggesting improvements to the system and the service process.Process mapping and data modeling… Show more Answering questions and requests from internal and external users.Implementing new features to make users' day-to-day lives easier.Handling SQL Server databases, creating queries, procedures, functions and triggers.Creating data analysis, reports and dashboards with Power BI and Crystal ReportsFollow up calls from start to finish, looking for the best solution.Identifying and suggesting improvements to the system and the service process.Process mapping and data modeling according to business rules.Analyzing the performance of implemented systems, solving technical problems and preparing manuals.Managing IT systems, their operation, maintenance and continuous improvement of the environment and processes.Drawing up documentation for systems and applications that is easy to understand, so that employees can better interpret it. Show less

Answering questions and requests from internal users.Follow up calls from start to finish to find the best solution.Managing infrastructure assets.Deployment, preventive and corrective maintenance of hardware and software.

Answering questions and requests from internal and external users.Process mapping, training according to business rules.Implementation and administration of systems: ERP, TMS and WMS.Development of reports and dashboards in Crystal Reports XI.Preparation of standards, procedures, manuals, training and work routines.

Drawing up standards, procedures, manuals, training and work routines.Implementation, preventive and corrective maintenance of CCTV and alarm systems, server and data center management.Drawing up infrastructure projects.Answering questions and requests from internal and external users.Accompanying calls from start to finish to find the best solution.

- Administering computer networks, servers and data centers.- Implementation, preventive and corrective maintenance of CCTV and alarm systems. - Server performance analysis, internet network administration, network infrastructure, data collector configuration.infrastructure, configuration of data collectors.- Support for users, hardware and software, involving assembly, repairs and configurations.- Preparation of documentation and operating procedures.

- Software and hardware technical support.- Resolving calls via the 0800net system for systems and infrastructure teams.- Creation of documentation and processes.- Opening internal and external tickets.- User service.

- Installation of Microsoft OS: Windows, XP and 7.- Assembly, preventive and corrective maintenance of computers.- Help Desk user support.- Installation and configuration of various software.- Knowledge of the Office package (Microsoft) and Open Office (BR).- Notions of network cabling structure.