Euan Whitfield Email & Phone Number

Liverpool, Gb

Ellesmere Port, England, United Kingdom

- Lead a rapidly growing team to run and promote a start-up onlineretail business.- Formulated and conducted an entire recruitment process from jobadvertisement to final interviews.- Conducted the training for new employees- Lead negotiations for new premises to accomodate a growing teamand organised workspace layout changes to promote the comfort andproductivity of staff.- Managed various sales channels (website, social media etc),contributing to all aspects of customer service, purchasing andsupplier relations.- Lead initiatives for company growth, resulting in a 200% increase inmonthly sales margin from being appointed to leaving the role.- Initially meeting KPIs set by company directors, eventually setting KPIsfor my own team directly based on sales margin.

Derby, United Kingdom

The main responsibility for this position is handling and processing orders from a large customer base in the plastic/cable industry through the use of a tailored CRM system. I also support the salesforce from within the office through strong interpersonal communication with customers and suppliers, whilst using my organisational skills to ensure good general time-keeping in order to consistently meet strict deadlines. Recognising the need for an online presence for the business and taking the initiative to progress developments to the company website, including design and layout changes, adding new functionality to links and menus of the website, the addition of a contact page and the inclusion of direct links to the business's social media platform. Through this process, I have also built my understanding of SEO and social media marketing. I expressed the company's need for a LinkedIn page as a first step towards building a presence on social media, as well as as helping to design and launch the LinkedIn profile. This position requires constant use of my critical-thinking skills to provide logistic solutions for our business partners and customers. The role demands that I regularly converse, negotiate and influence B2B sales and terms of sale over the phone and face to face with customers.

Nottingham, United Kingdom

⦁ Providing customer service on the shop floor, assisting and advising customers on anything they request. ⦁ Pushing sales of shoe care products and accessories⦁ Processing customer orders through the online ordering system and in the stockroom⦁ Taking deliveries and organising the stockroom

Paris Area, France

Actively tended to the needs of any Canvas Holidays customer, including preparing customer accommodation, reception and taking responsibility for the emergency call-out duty.I was selected to form part of a small ‘demontage’ team tasked with the end of season shut down of several sites throughout Northern France.

Meadowhall, Sheffield

⦁ This position developed my customer service skills to an exceptional level, providing me with the opportunity to communicate and sell to a diverse customer base. ⦁ I proactively increased my product knowledge and knowledge of accompanying products to provide thorough and accurate advice to customers and ultimately increase sales performance.⦁ I also played a significant role in the training of new staff, as well as the responsibility of delegating tasks and managing other staff when necessary.