Eugene Bogdanov Email & Phone Number

Moscow, Ru

Moscow, Russian Federation

Bringing processes and data management to alignment and order. Building campaign performance measurement and lean content production framework. Getting client lifecycle models aligned between sales and marketing. Optimizing global infrastructure of marketing tools and technologies, building relationships with vendors.

Globalized client and deal lifecycle models, scoring and nurturing approach – all done in close collaboration with ABBYY regional offices so that the results contribute to business growth. Deployed global marketing automation platform (Marketo) across US, EU, RU and APAC offices, deprecated legacy tools. Transformed once isolated Marketing, Sales, PR, SMM, and e-commerce tools into a common ecosystem with unified DB architecture. Designed and implemented lean marketing assets production approach across the global marketing organization.As a result, ABBYY is now able to measure impact on revenue growth for each team (Marketing, PR, SMM), deliver high-quality leads to Sales, support Sales to close the deals as fast and efficiently as possible and justify ROI of marketing campaigns. Besides, now marketers can build emails and landing pages for marketing initiatives within hours vs days/weeks, and use little-to-no web resources to do so.

Москва, Россия

Built release management as a function - roles, processes, metrics. On-time and on-scope delivery of Mirantis OpenStack cloud platform releases - 3 successful releases in line. Developed and implemented Export Control and License Compliance strategy, built relationships with external vendors (BlackDuck, WhiteSource). Established Change Management process in R&D. Connected product registration and usage stats data to HubSpot and Salesforce, enabling marketing and sales to efficiently track most attractive opportunities.

Москва, Россия

Full ownership of product strategy. Developed and managed execution of strategy roadmap, launched mobile application for iOS and Android, organized interface localization, helped closing important deals with key customers.

Москва, Россия

Full ownership of global product releases (new launches, localizations, updates). Coordinated contributing teams: product management, web, marketing, support, sales operations, localization, etc. ~20 dotted-line reports including director-level employees. On-time and on-scope releases of key company products, including Acronis Backup, True Image vmProtect, and Acronis Storage.

Москва, Россия

Full ownership of Acronis True Image 2012 release. Competitive analysis, requirements and tech specs design, collaboration with UI designers, engineering and QA, support training and customer feedback management. Product released on time, on scope and on cost.

Москва, Россия

- Established customer entitlement procedures from scratch- Implemented Acronis Advantage Support model- Optimized box product activation procedure- Designed and implemented automated support program renewals and automated delivery of free upgrades to eligible customers.- Established and fully owned company-wide change management function

Москва, Россия

Duties: Phone-based support quality evaluation and improvement, training and supervising support engineers and support experts, interaction with OEM partners concerning technical questions with OEM products. Achievements: Significant improvement of support procedures and interaction schemes with Development Team.

Москва, Россия

Resolved thousands of difficult support cases to complete customer satisfaction. Highest CSAT ratings in consumer support. Drove bug fixes and enhancements in close collaboration with R&D. Prepared and conducted Acronis True Image 10 Home features and technologies overview for Seagate corporation. The product was then chosen as a base for Seagate Disk Wizard and Maxtor MaxBlast - OEM customizations. Handled and delivered solutions for critical issues experienced by key customers (Thompson, Brown Thomas UK, Kaseya).

Moscow

Managed a group of support engineers (5 people). Maintained shift performance levels, handling and resolving non-standard situations requiring manager involvement. My team was the best of 4 shifts both according to the customer satisfaction and the performance metrics 6 months in succession.

Bachelor'S Degree, Civil Law

Education record