I am a Project Manager with 20 years of experience in Project Management and Data Modeling, specialized in Information Technology (IT) and Products. I have deep knowledge in data analysis, process mapping, agile methodologies, continuous improvement, cost reduction and product development.I have a profile with clear and effective communication, high organization and critical thinking for solving complex problems that allow me to identify strategic opportunities, meet challenging schedules and deliver quality results, maximizing the team's potential. As a Project Manager, I have the ability to quickly adapt to scopes and processes, ensuring agility in deliveries and promoting collaboration, dynamism and professional development of the team, achieving the expected results.I implemented the Digital Manager Product and a commercial platform, automating the billing of more than 2 million customers in 6 months, saving time and resources. Developed an internal tool that increased efficiency in portfolio management, resulting in measurable improvements in productivity and customer satisfaction, with First Call Resolution (FCR) above 80%.I work collaboratively with Squads and PMOs, defining requirements, managing Backlogs and strategically prioritizing according to business demands, supporting executives in diverse demands and maintaining a positive relationship with customers and stakeholders.I have technical knowledge in tools such as Jira, Trello, Miro, SQL, Power BI, processes such as QA, data protection (GDPR, LGPD) and methodologies such as Scrum, Kanban and Devops.I coordinated the implementation of Service Provider Companies (EPS) in the commercial structure, which resulted in greater security and a reduction in Average Service Time (AMR).contacts:phone (11) 98602-4467email bru.abreu@gmail.comInformation Technology | Business Analysis | Relationship Management | Data Analysis | Process improvement | Operations | Risk Management | Budget