- Developing and coaching teams through ad-hoc and structured performance review;- Managing and improving restaurant's P&L;- Budgeting and planning staffing;- Reducing food waste and variances- Leading from the front by driving high standards and productivity;- Training teams on service quality and food standards;- Recruiting, onboarding and training new team members;-Customer experience focused;

* Planning and execution of marketing and digital marketing campaigns, events, and promotions using the tools and budget available in collaboration with the Blockburger management team. Including the creation and management of PPC and email marketing campaigns;* Managing social media, content creation for every Blockburger digital platform with daily posts and segmented promotions; * Marketing research in order to highlight digital trends in the food market, recommending improvements to workflow and products; *Customer relationship management, Triage and delegate customer situations that require case management;* Creating a new language to better express the company on social media platforms;* Growing in 400% the number of follower on Instagram;

* Establishment of a Strategic marketing plan setting goals and objectives, analysing internal and external factors, product planning and implementation, tracking and analysing its progress;* Market researches in order to understand how the company product's should be improved;* Analysis of data to optimise processes and increase efficiency in the company, and analysis of KPIs to measure how effectively the company was achieving its objectives;* Financial plan with long-term objectives and an investment strategy in order to achieve the company objectives, and also budgeting in order to set goals, measure outcomes and plan for contingencies;* developing a sales force, coordinating sales operations, and implementing sales techniques to allow the company to be consistent in the market and achieve the sales targets; * working collaboratively with suppliers to co-develop new processes, managing compliance as well as payment of invoices;* Managing interactions with customers and potential customers, organising and building customer relationships and improving customer service; * Keeping close and well-developed Relationships with business and consumers;* Creating a new branding strategy from scratch, positioning the product portfolio; * Identifying new market demands and modernising the company on every level; * Increasing of customers by 77% from 2014 to 2016.

* Develop and manage Business, Marketing and Financial strategic plan;* Conduction of Market Researches to study competitor's initiatives;* Analysis and monitor of Key Performance Indicators (KPIs).About: Starting and organising the company in order to find partners and initiate in the exponent Brazilian market of videos was an incredible experience. The company is still operating and bigger than ever. I had to leave the company in 2016 to work in other projects.

• Responsible for providing an efficient andprofessional administrative service to colleagues, managers and supervisors to facilitate the efficient operation of the office.