• Demonstrated excellent communication, interpersonal, and customer service skills. • Configured and managed Draytek and FortiGate firewalls (Fortinet models 40F, 30E, and 100E), as well as Ubiquiti security gateways. • Set up VPNs on firewalls and managed remote user VPN access. • Gained an understanding of Fibre to the Desk (GPON) solutions. • Configured and managed routing through firewalls and routers. • Implemented and supported switched networks, including Ruckus, Cisco 250/350 series, Aerohive, and Ubiquiti Edge Switch. Escalated network issues and other concerns to the ISP or respective vendors, following up until resolution. • Monitored network performance and resolved connectivity problems. • Analyzed network infrastructure to identify areas for improvement. • Managed the Wi-Fi network across multiple buildings using Ruckus, Aerohive, and Ubiquiti technologies. • Managed Microsoft Servers, including M365 administration and migration. • Planned and applied patches and firmware updates to network devices, including firewalls, routers, Wi-Fi controllers, and servers. • Oversaw new IT projects, coordinating with vendors for the provisioning of computer systems, Wi-Fi networks, CCTV, audio systems, casting, PABX, TVs, and point-of-sale systems for both new buildings and upgrades of IT infrastructure in older buildings. • Maintained and updated the asset register, documenting devices assigned to employees. • Resolved IT issues for users related to M365, accounts, emails, user access, shared files, Microsoft Teams, Windows OS, and various software applications. • Mentored and trained junior team members, taking ownership of tickets they were unable to resolve. • Provided recommendations to senior management for new IT systems based on company requirements and facilitated the procurement of approved systems.

•Responsible for the entire day to day administration to managed platform, including troubleshooting, and resolving problem as they arise. •Administering O365 / Azure Environments. •Develop plans and processes designed to improve long term capabilities of system •Ensure platform or systems is always operating correctly without over-utilizing resources and is recognizing connections with other applicable machines on the network •Providing customers with third-tier technical and application support ensuring maximum productivity and accurate implementation of products.

• Provide subject matter expertise support in Exchange Server On-Prem, Exchange Online, and other Microsoft Office 365 issues • Provide end-to-end support to client such as: • Exchange Administration • Sharepoint Administration • Lync Administration (Skype for Business) • Hybrid Deployment Exchange Mail Migrations • Work with the clients to help design a solution • Help define the scope of work and requirements to implement the solution • Analyze the environment to uncover necessary remediation • Implement the best resolution for client needs • Provide support to clients in all issue about their tenancy or account • Complete any necessary research to resolve incidents in a timely and efficient manner

• Working and assign in Hewlett Packard Enterprise as Wintel Administrator • Setup and build the new request infrastructure of Windows Server 2008 and 2012 • Install of OS, Tooling, Backup Software, system management components • Managing Windows 2003, 2008, 2012 Server's • Engineer Support of Windows 2003, 2008 and 2012 Server Family infrastructure • Troubleshooting Windows 2003,2008,2012 server OS related issue • Perform Security Health Check of Windows servers and other compliance related activities • Perform timely Patch management as per the Schedule • Coordinating with different lines of services with SLA Following task for Server Build Process: Physical (HPE-ILO) and Virtual Server• Pre Build Activities (ESL Creation, Gather data for Server request)• OS Provisioning • OS Configuration (Default server configuration)• OS Update, Patching, Application, Tools & Monitoring Installation• RTPA (Compliance Checklist for New Server)Following task for Decommissioning Process:Phase 1: Physical (HPE-ILO) and Virtual Server• Remove Monitoring• Remove from McAfee server• Stop Opsware / HPSA agent• Update server in ESL- move to obsolescence/Service Continuity – Cold• Remove server from networkPhase 2: Physical (HPE-ILO) and Virtual Server• ESL status update: Server & OS Instance to "obsolete" and update Related RFC Field• Deinstall / Deactivate SA Agent/ Remove server from HPSA CORE• ID SAN Ports & Device IDs Device • Remove server account from Active Directory domain• Disk Scrubbing• power off and Server deletion in vCenter Servers

• Managing capacity of storage and SAN fabric. • Backup Management • Create and deploy backup policies. • Troubleshoot backup issues and problem resolution. • Data migration and replication. • Adding and removing disks, disk group management, LUN management, LUN provisioning and presentation to hosts. • Responsible for the delivery of Data and Mail Migration • Perform data discovery and architecture/design for Exchange migration projects • Implement Exchange, perform Exchange migrations and troubleshoot existing installations • Perform Exchange mail migration from Server 2007 to Server 2010 • Perform mail migration from Lotus Notes to Exchange 0365

• Responsible for networking, design, installation and maintenance services • Support users via telephone or by email • Maintain the company’s IT infrastructure • Configuration and testing of any new hardware and software • Do onsite support to assist the clients • Management of the daily data backup and retrieval scheme • Product Support Engineer of Computer Associate Arcserve Backup Software and Symantec Endpoint Protection Antivirus • Managed and maintained the Active Directory, DNS Server, Anti-Virus Server and Network of the following client’s company: • Dangerous Drug Board of the Philippines (Anti-Virus Server and NAS) • Cayetano Sebastian ata Dado Cruz Law Office • Fastrust Corporation • Kreativo Koncepto • G.A.A Delgado Corporation • In2Power Corp • Assigned as Onsite Support Engineer of Nokia Philippines

• Responsible for networking, design, installation, and maintenance services. • Support clients via telephone or by email. • Maintain the company’s network infrastructure. • Configuration and testing of any new hardware and software. • Do onsite support to assists the clients • Product Support Engineer of the following products: • Computer Associate Arcserve Backup Software • Seagate storage products • Computer Associate E-Trust Anti-Virus and Pest Patrol (Anti-Spyware)