Senior manager in the field of operations, administration and premium customer servicing.I have built my career in big companies of the finance, lifestyle and hospitality industries such as American Express, Ten Lifestyle Group and Kempinski. My key areas are general management, building and developing business processes and procedures from scratch, set up of a high quality premium customer services.Over the last 16 years I have been heading the businesses and leading the teams with various tasks including operations, commercial effectiveness of the business, direct PnL responsibility, employee L&D, strategical planning, account management, business development, marketing, supplier relations, project management, people leadership and business transformation.Over the years I successfully managed several major start up projects:• Guest Services at the Kempinski Hotel in Moscow;• Russian section of the «Les Clef d'Or";• Premium customer servicing at the American Express in Russia;• Set up of the servicing business in Russia within International company Ten Lifestyle Group.I have 30 years of expertise, entrepreneurial and start up success stories and truly unique experience as a mixture of premium customer servicing and general management of the full cycle business with the set of administrative and operational functions.I am a passionate people leader known for investing in people, believing in trustful, transparent and fair relationships between employees, creating comfortable, healthy and engaging working environment.