Reporting to Vigilance & Medical information Manager, responsible for providing internal (staff) and external customers (health care professionals) with timely and relevant scientific / medical information pertaining to company products: hospital critical care IV drugs, parenteral nutrition, infusion solutions, colloids and medical devices.▪ Provided accurate, well-balanced verbal and written response to unsolicited inquiries of scientific/medical nature received from internal stakeholders and external customers.▪ Created, maintained and updated Standard Response Letters (SRLs), Frequently Asked Questions (FAQs) documents and Medical information library on an ongoing basis, and as needed, to reflect the currently available information. ▪ Ensured the robustness and streamlining of medical information systems.▪ Built strong collaborative cross-functional relationships with global, regional and local functions to ensure adequate level of support to Medical information activities. ▪ Attended cross-functional meetings with Vigilance, QA and Marketing for reconciliation purposes and to ensure alignment in execution.▪ Reported adverse events, product quality complaints and general customer feedback received through Medical Information channels to the relevant department, as per applicable procedures, adhering to internal and external timelines.▪ Responsible for periodic review and update of Medical Information Standard Operating Procedure (SOP).▪ Engaged in medical review of promotional material.▪ Maintained and updated company’s Investigator Initiated Trials database.

Reporting to the Drug Safety Operations Manager, responsible for accurate timely entry and processing of Adverse Event (AE) cases, received from various sources into the Global database agXchange ArisGlobal.▪ Conducted written and verbal communications with internal and external stakeholders (e.g., vendor Patient Assistant Programs, Infusion Clinics), resulting in complete high quality reports.▪ Prioritized workload based on daily fluctuating case load, ensuring compliance with all internal SOP timelines and Health Canada submission guidelines.▪ Provided input to Drug Safety Specialists regarding assessments of cases they have performed. This encouraged and led to effective teamwork and submission of qualitative data.▪ Identified and shared best practices, proposing improvements to local processes, which contributed to work optimization and better efficiency with vendors and infusion clinics.

Reporting to the Associate Director Medical Affairs, responsible for developing and delivering medical/scientific information verbally and in writing to health care professionals and consumers in response to unsolicited requests.Identified, processed and reported to Health Canada adverse events and other reportable incidents, arising from unsolicited medical inquiries during interactions with customers.Provided medical input to Regulatory Affairs upon review of product monographs and product labels. ▪ Developed Standardized Response Letters for different Medical Information inquiries, reflecting current available data, which led to greater efficiency and consistency in the scope of information shared with customers. Received overwhelmingly positive unsolicited feedback from customers. ▪ Strengthened collaboration with Pharmacovigilance group, introducing a new process for reconciliation of adverse event reports. As a result, 100% of all periodic reconciliation reports completed within 5 business days. ▪ Acted as primary medical point of contact for Regulatory Affairs department, resulting in improved inter-departmental dialogue, faster exchange of information and submission to regulatory authorities.▪ Established direct communication channels between customers and other business units, which substantially reduced the response time to customer requests.▪ Optimized departmental scope of responsibilities, which allowed for improved productivity with a greater focus on key deliverables.▪ Developed monthly and quarterly metrics reports, which increased upper management’s visibility to departmental performance and its value to the organization.▪ Led the initiative of establishing monthly cross-departmental meetings, resulting in improved cross-functional collaboration in meeting business objectives and customer needs.

Provided high quality pharmaceutical care, implementing cognitive clinical pharmacy services according to pharmacists’ scope of practice in Ontario.▪ Collaborated with health care professionals, patients and caregivers. Ensured optimum delivery of high quality service.▪ Educated the general public about proper medication use and disease management strategies. Strengthened compliance with medical treatment. • Checked and dispensed prescribed pharmaceuticals to customers.• Ensured the correctness and suitability of the prescribed medications.• Assisted customers with the selection and use of non-prescription products.• Implemented expanded scope of practice: conducted Medchecks, wrote Pharmaceutical Opinions, adapted and authorized refill of prescriptions, according to regulations.• Supervised and coordinated the activities of pharmacy staff members.

Learned the role of pharmacist in all areas of community pharmacy, including dispensing, compounding, drug information services, pharmaceutical care services, professional and educational activities.• Provided high quality pharmaceutical care by implementing cognitive clinical pharmacy services, according to the pharmacists' expanded scope of practice.• Conducted thorough MedChecks (both regular and diabetes) and submitted pharmaceutical opinions for physicians' review, as needed.• Engaged in educational activities to promote health and wellness in the community (e.g, diabetes clinics).• Counselled patients on the proper use of prescription and OTC products.• Checked prescriptions and dispensed medications.

Compounded pharmaceutical sterile preparations, including Total Parenteral Nutrition, Antibiotics and Chemotherapy.▪ Provided essential treatment to hospitalized patients. Helped to improve their quality of life.

Responsibilities included: pharmaceutical care, dispensing, compounding, drug information services, supervision of technical personnel and inventory control.• Dispensed prescribed pharmaceuticals to customers.• Ensured the correctness and suitability of the prescribed medications.• Assisted customers with the selection and use of non-prescription products.• Monitored patient health and progress to maximize their response to medications. • Supervised and coordinated the activities of pharmacists, pharmacy assistants and other staff.