Eugene Bergin Email and Phone Number
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A determined hospitality manager that excels under pressure as well as delivering excellence guest experience. Proven track record that includes opening properties, raising guest scores, creating SOP's, and management,. Excellent communicator that excels in a team environment or individually.Specialties: Opera POS system, SMS POS system, guest recovery, and problem resolution.
Ocean Properties Hotels Resorts And Affiliates
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General ManagerOcean Properties Hotels Resorts And Affiliates Jan 2021 - PresentUnited States
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Assistant General Manager Of Skipper'S DocksideOcean Properties Hotels Resort And Affiliates Jan 2017 - Jan 2021Key Largo, Florida-Monthly inventory.-All group bookings, billing, and worked the functions.-Staff scheduling.-Forcasting.-P&L reviews.-POS trouble shooting and menu uploads.-Helped at all 3 surrounding properties in F&B and operations
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Food And Beverage Manager Of Postcard InnOcean Properties Hotels Resort And Affiliates Apr 2016 - Jan 2017Islamorada, Fl-Managed 4 outlets and banquets.-Opened Ciao Hound Italian Bar and Grill.-Reopened the World Famous Tiki Bar.-Scheduling for a staff of 60+-Handled all banquet functions at 4 properties throughout Islamorada.-Handled all group billing.-Monthly inventory for all 4 outlets-Took care of all POS issues. Uploaded new menus, floor plans, prices, and trouble shoot any issues.
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Front Office/Food And Beverage ManagerOcean Pointe Suites Nov 2014 - Apr 2016Tavernier, Fl- Managed room inventory- Pre arrival emails and welcome amenities for VIP guest - Followed up with guest complaints via Revinate- Created a VIP program and welcome back program- Managed lobby café and banquet events- Helped in all areas of operations when needed -
Front Office Manager Of Postcard InnTrust Hospitality Llc Nov 2013 - Nov 201433037- Managed room inventory and rates.- Hired and trained new staff- Resolved guest issues and followed up on complaints via Unifocus and Tripadvisor- Created SOP’s for front office standards -
Front Office SupervisorHospitality Ventures Management Group Apr 2012 - Nov 201232118- Managed Guest reservations and registration - Assisted in all guest service areas of the resort to ensure guest satisfaction- Resolved guest incidents and ensured all matters were dealt with in a timely manner -
Front Office SupervisorSonesta Hotels May 2010 - Feb 201233133- Supervised staff of 15 ensuring guest satisfaction and Hotel policies were followed - Monitored and corrected guest reservations - Managed room inventory and coordinated with reservation department - Reviewed guest folio ensure that billing was correct before departure -
Front Office SupervisorThe Shores Resort & Spa Daytona Beach Florida Mar 2009 - May 201032118- Supervised and participated in daily guest registration and problem solution - Focused on incremental revenue, up selling room types to create extra revenue- Assisted in other room divisions areas Valet, Bell Staff, Reservations, and PBX
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Operations SupervisorSuncadia Resort Apr 2008 - May 200998922- Opened property- Supervised Front office, Concierge and bell attendants daily - Implemented process and procedures to further develop the guest service experience - Operating and developed room division budgets with monthly P&L reviews -
Bell Staff/Valet SupervisorHammock Beach Resort Aug 2006 - Dec 200732164-Audited valet tickets -Logged all calls and requests-Arranged transportation for guest-Trained new staff-Valet parked cars and took luggage to guest rooms -
Lead Banquet HousemanHammock Beach Resort Aug 2005 - Aug 200632164-Made floor diagrams of setup -Made task sets for housemen-Checked over room setup with gust to make sure all request have been met -Hired and trained new employees
Eugene Bergin Skills
Eugene Bergin Education Details
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Automotive Engineering Technology/Technician
Frequently Asked Questions about Eugene Bergin
What company does Eugene Bergin work for?
Eugene Bergin works for Ocean Properties Hotels Resorts And Affiliates
What is Eugene Bergin's role at the current company?
Eugene Bergin's current role is General Manager at Ocean Properties Hotels Resorts and Affiliates.
What is Eugene Bergin's email address?
Eugene Bergin's email address is eu****@****els.com
What is Eugene Bergin's direct phone number?
Eugene Bergin's direct phone number is +160355*****
What schools did Eugene Bergin attend?
Eugene Bergin attended Ati Career Training Center-Miami.
What skills is Eugene Bergin known for?
Eugene Bergin has skills like Front Office, Hospitality, Guest Recovery, Springer Miller Systems, Microsoft Excel, Microsoft Word, Hotels, Opera, Time Management, Hospitality Management, Unifocus, Revinate.
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Eugene Bergin
United Kingdom
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