Eugene Chang Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Provide support to IT project teams in managing multiple complex technology projects• Assist in managing key business objectives, budgets, tasks, and timelines for IT portfolio projects• Establish, manage, and maintain the shared project repository for all project documents, calendars, shared worksheets, and dashboards• Maintain timely reporting of project financials, status, and schedule in line with agreed program governance• Work with IT project teams to ensure the use of best project practices, the establishment of project quality and performance standards and the management of functional level quality assurance• Oversee and enforce change management processes for projects• Collaborate with project teams to identify internal and external resources required to deliver the project

Greater Atlanta Area

• Designed, mapped, and implemented PMI regulated processes and reporting for newly established PMO with adherence to internal and external governance requirements• Ensured streamlining of new processes to portfolio of 350+ projects while maintaining BAU status to minimize client and enterprise impact• Established finance procedures and reconciled project expenses while monitoring in-year development budget of up to $8.5M• Developed enterprise-wide prioritization tool to assist business leaders in decision-making based on weighted metrics that include company goals, financial benefit, client experience, and operational efficiency• Installed procedures and methods for forecasting, budgeting, and planning future year projects• Created and drove various reporting of the portfolio of projects within the PMO to provide business analysis and recommendations• Initiated and facilitated meetings that involved executives, project managers, and partner company PMO• Served as first point of contact in the PMO for all escalated issues and providing recommended solutions to executives, project managers, and client relationship managers• Performed ad hoc reporting as needed by management.

• Developed and maintained cooperative relationships with 200+ clients within the Northeastern U.S. (NYC/BOS/Norfolk) region through constant servicing and issue management• Utilized tracking spreadsheets and generated pivot tables to analyze supply vs. demand of surplus inventory in order to proactively address client service needs in a constantly changing environment• Administered daily operation processes and improvement initiatives, such as repositioning inventory to the control region to address a forecasted imminent deficit• Provided solutions that required time-sensitive coordination of inter-department support for customers’ priority cargos• Analyzed benefits of selling, terminating leases, or on-going use of $25M worth of equipment so that the company can establish more efficient and effective operating standards• Received and reviewed for completeness 250+ Northeastern U.S. region client order requests and governance forms on a daily basis• Tracked, investigated, and invoiced all equipment loss cases and act as liaison with Seoul HQ to coordinate collections from liable 3rd party vendors