Eugene Cheung

Eugene Cheung Email and Phone Number

Director of Customer Success, Americas at AppDynamics @ AppDynamics
Eugene Cheung's Location
Oakland, California, United States, United States
Eugene Cheung's Contact Details
About Eugene Cheung

Specialties: Cisco Sales Essentials (CSE) and Cisco Certified Design Associate (CCDA)

Eugene Cheung's Current Company Details
AppDynamics

Appdynamics

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Director of Customer Success, Americas at AppDynamics
Eugene Cheung Work Experience Details
  • Appdynamics
    Director Of Customer Success, Americas
    Appdynamics Feb 2023 - Present
    San Francisco, Ca, Us
    Leading the Success Program Manager (CSM) team at AppDynamics for the Americas, which includes Enterprise, US Commercial, Public Sector, Latin America, and Canada.
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  • Appdynamics
    Director Of Customer Success, Us Enterprise
    Appdynamics Apr 2022 - Mar 2023
    San Francisco, Ca, Us
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  • Appdynamics
    Regional Director Of Customer Success, Us West
    Appdynamics Nov 2019 - Apr 2022
    San Francisco, Ca, Us
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  • Appdynamics
    Sr. Customer Success Manager
    Appdynamics Oct 2018 - Nov 2019
    San Francisco, Ca, Us
    Owning enterprise accounts on the West team, with a focus on driving adoption and delivering value.
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  • Incredible Health, Inc.
    Head Of Customer Success
    Incredible Health, Inc. Jun 2018 - Oct 2018
    San Francisco, California, Us
    Led Customer Success at a nurse recruiting startup. In addition to managing relationships with large hospital systems, also built out processes to increase engagement and help talent acquisition teams meet their hiring goals.
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  • Kalo
    Sr. Customer Success Manager
    Kalo Apr 2017 - Jun 2018
    New York, Ny, Us
    Owned the largest and most strategic accounts at Kalo, a Freelancer Management System trusted by Expedia, The Economist, and more.
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  • Zenefits
    Team Manager, Account Management
    Zenefits Jun 2016 - Feb 2017
    San Francisco, California, Us
    Managed a team of 6 account managers, ranging from early-in-career to 30+ years of experience. Developed my own business plan to designate roles for each AM and segment accounts by geography and size.The team owned the Large Group Central-West region (across 4 time zones), which equated to over 150 accounts and $3.5+ million in revenue.Renewed 73 customers through Q4, while maintaining high retention and positive net promoter scores.Zenefits was forced by the WA insurance commissioner to start charging for the product, when it was previously free. Our team still managed to convert 85% of the state’s largest clients into paying customers.Mentored and coached 3 account managers to effectively run their own books of business.Continued to personally service high profile accounts, including the largest account at Zenefits (900+ employees).
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  • Zenefits
    Sr. Account Manager
    Zenefits Apr 2015 - Jun 2016
    San Francisco, California, Us
    Presidents Club 2016, with the 3rd most product upsells in the organization.Owned a book covering over 3,500 employees and 2,000 lives, which brought in $1+ million in ARR. Maintained a 97% retention rate.Daily cross-collaboration with operations, engineering, benefits advisors, and support to deliver on crucial insurance renewal deadlines and product stickiness. This included weekly client status meetings with our escalations team for at-risk customers, focusing on issue resolution across all product lines.Presented Quarterly Business Reviews to capture positive stories, upsell opportunities, and attrition risks. Follow up with the Sr. Management team to enact a plan to increase customer satisfaction.Led multiple sessions on upselling and presentation skills for the Account Management team.Developed extremely deep Zenefits product knowledge, while also heavily utilizing Salesforce, JIRA, GoogleProductivity Suite, and other tools for reporting, opportunity tracking, and project management.
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  • Microsoft
    Customer Success Manager, Yammer
    Microsoft Jul 2013 - Apr 2015
    Redmond, Washington, Us
    Consult and coach customers of all ranges, including strategic projects to manage roll out of large enterprise networks.Spearhead projects to better scale Yammer resources to the larger customer base, now that Yammer is included with millions of Office365 users. This includes creative videos, webinars, live conferences, and other types of outreach. Building out the channel strategy for the East Coast to enable partners to effectively sell Yammer services.Developed and ran go-to-market programs to drive usage of Office 365 for all customers. This included optimizing sales processes, developing best practices, and leading competitive research projects.
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  • Microsoft
    Account Executive, Yammer
    Microsoft Jul 2012 - Jul 2013
    Redmond, Washington, Us
    Achieved quota during a challenging transitional period as Microsoft was acquiring Yammer.Coached Sales Development Reps to drive demos and vet opportunities in the pipeline.Also actively prospected my own opportunities using daily active user reports and other metrics.
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  • Cisco
    Virtual Sales Specialist - Digital Media Suite
    Cisco Aug 2011 - Jul 2012
    San Jose, Ca, Us
    Sales Specialist for the Cisco Digital Media Suite, a solution set that includes Digital Signage and Video Delivery for the enterprise.Present to C-level executives on a daily basis about the business relevancy of bringing video to their environment. Customers range from enterprise financial institutions to school districts, while my objective is to properly identify their unique needs in each scenario.Engagements are a blend of traditional field visits (US West Coast and Canada) and high definition video conferences that allow me to interact and scale territories in completely new ways.Liaison between Technical Marketing Engineers and sales team to provide product updates and materials for latest promotions and releases.Develop relationships with both ecosystem partners and resellers through marketing campaigns.Grew Canadian business 289% year-over-year through increased customer touch points, educating Cisco and partner account teams, and collaborating on proof of concepts with engineering teams.Global Inside Sales lead for the adoption of Cisco IWE, an internal social media platform. In charge of creating the community, updating it with fresh content, and becoming the advocate for different ways to communicate. Currently at 604 members across five continents.
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  • Cisco
    Associate Sales Representative
    Cisco Aug 2010 - Aug 2011
    San Jose, Ca, Us
    Successfully completed Cisco Sales Associates Program training and gained a strong skill set in networking and technology sales. Managed the Los Angeles Commercial Territory finishing above 110% each quarter.Prospecting through various demand generation campaigns to create $100K of weekly funnel.Developing strong, continuing relationships with customers and the partner community.
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  • Cisco
    Video Specialist (Contracted Through K&J Consulting)
    Cisco Jan 2007 - Jul 2010
    San Jose, Ca, Us
    Executing the filming process from start to finish for high-level Request-for-Proposal videos, featuring Account Managers, Systems Engineers, and Executives. This is inclusive of project managing, scripting, filming, directing, and editing.Consistently producing deliverables under tight deadlines for multi-million dollar deals.Traveling to different parts of the world, from places as wide-ranging as New York to Singapore, and working closely with people from diverse cultures and backgrounds.
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  • Yours Truly Creative
    Director And Producer
    Yours Truly Creative Feb 2009 - Jul 2010
    Los Angeles, Ca, Us
    Manage shoots with independent bands, from concept to filming to editing.Contribute blog posts on music and life experiences working with a diverse group of musicians.Develop plans and strategies to increase viewership, including building partnerships with various sponsors, including Pitchfork Media.
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Eugene Cheung Education Details

  • Uc San Diego
    Uc San Diego
    Communication

Frequently Asked Questions about Eugene Cheung

What company does Eugene Cheung work for?

Eugene Cheung works for Appdynamics

What is Eugene Cheung's role at the current company?

Eugene Cheung's current role is Director of Customer Success, Americas at AppDynamics.

What is Eugene Cheung's email address?

Eugene Cheung's email address is eu****@****oft.com

What is Eugene Cheung's direct phone number?

Eugene Cheung's direct phone number is +140883*****

What schools did Eugene Cheung attend?

Eugene Cheung attended Uc San Diego.

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