Eugene F. Email & Phone Number

Bavaria, Germany

London Area, United Kingdom

United Kingdom

I manage CRM (customer relationship, customer satisfaction, customer retention, Salesforce Marketing Cloud, SFMC) communications for the UK market and support the rebranding phase for the company. My daily duties include data analysis & segmentation (SQL, automation studio), reporting (dashboards, Sheets, Excel, Tableau), stakeholder management, content.

London, England, United Kingdom

I own and support various multilingual CRM channels including email, SMS, messengers, socials, website, customer support and more. I work hard to keep customer satisfaction top-notch while improving customer retention. My data analysis & business intelligence skills prove useful in targeting our KPIs. GEOs: western markets + South America and Australia.My.

Remote

I oversee direct marketing & customer relationship (CRM, customer satisfaction, customer retention) processes, provide data analysis and BI services, achieve target KPIs (, LTV ) and long-term revenue goals.Key achievements:- Steady increase in engagement rates - OR, CTR - thanks to smart product marketing strategy development, use of highly engaging.

- Create interfaces for POS, finance, retail & household brands.- Communicate workflow, designs and results with clients, developers, analysts.- Analyze requirements, provide data analysis and business intelligence services, build flows, create mockups & prototypes, help developers.- Gain proficiency in Adobe XD/AI/PS/ID, Figma, HTML/CSS, etc..

Kiev, Ukraine

- Achieve an outstanding 1.5-2x monthly increase in engagement rates (OR, CR, CTR) thanks to a creative content strategy revision, data analysis and better understanding of the target audience (mothers) and customer personas which resulted in creation of highly engaging message content paired with frequent use of animations.- Manage to grow channel ROI.

- Substantially grow sign-up (acquisition) rates thanks to content strategy revision.- Increase CTR by 1.5x over email, SMS & website notification channels by smart leveraging of Klaviyo's advanced customer segmentation and drip campaigns' flows features and developing a robust multi-channel approach, which also resulted in a 10x increase in revenue..

Ukraine

- Increase customer retention rates by 35%+ over email, SMS & push channels by improvements to message content by A/B testing it, careful content calendar management and in-depth target audience segmentation.- Develop emails & related resources.- Manage email development process (design, copywriting, ESP, etc.).- Perform data analysis, BI & reporting..

United States

- Develop emails (analyzing requirements, performing data analysis & BI, prototyping UIs, coding layouts).- Manage ESP / CRM platforms (Klaviyo, Mailchimp, Remarkety, JustUno).- Manage e-commerce platforms / CMS (Shopify, Bigcommerce, Magento 1 & 2).- Create arts/ads (vector/logo/UI/animations).- Communicate with account managers, designers, copywriters.

Remote

- I create logos / flyers / posters / business cards / corporate branding / email layouts / UI. Both raster & vector formats.https://www.behance.net/yf_arts

Remote

- Jira management.- Manual testing (exploratory, regressive).- Desktop / mobile / app testing.- Bug reporting, ticket creation.- uTest profile: https://www.utest.com/profile/yeugenyf/stats

Ukraine

- Report generation & scripting (MS Excel / VBA / SQL).- Local DB management (MS Access / VBA / SQL).- Economic analytics and data analysis, basic business intelligence.

Master'S Degree, Computer/Information Technology Administration And Management, 3.7 (Distinction)

- HTML, CSS, SQL, Python - data analysis - business intelligence (BI) - AI training, machine learning - marketing, economics - software.

Junior Specialist, Computer And Information Sciences And Support Services, 4 (Distinction)

Activities and Societies: Was the elder of group- Pascal, Delphi, C++ - data analysis - software life cycle - software dev models - OOP.