Manager Of Support
Current
Jan 2023 - Present
AeroLeads people directory · profile
Gene Ferguson Email & Phone Number
Technical Support Manager
at
Corra
1 work email found
@zebra.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Gene Ferguson? Overview
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Quick answer
Gene Ferguson is listed as Technical Support Manager at Corra, a company with 208 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at zebra.com and a matched LinkedIn profile for Gene Ferguson.
Gene Ferguson previously worked as Manager of Support at Corra and Engineering Technical Support Manager at Zebra Technologies. Gene Ferguson holds Bachelors Of Science, Information Systems from Kennesaw State University.
Company email context
Email format at Corra
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{first}.{last}@zebra.com
86% confidence
AeroLeads found 1 current-domain work email signal for Gene Ferguson. Compare company email patterns before reaching out.
Profile bio
About Gene Ferguson
Experienced leader with over 17 years in customer support and defect management with strong mentoring, problem solving, and organizational skills. Client-driven with elevated level of urgency in complaint handling and resolution.
Listed skills include Network Security, Security, Wireless Networking, Wireless, and 45 others.
Current workplace
Gene Ferguson's current company
Company context helps verify the profile and gives searchers a useful next step.
Corra
10 roles
Gene Ferguson work experience
A career timeline built from the work history available for this profile.
Engineering Technical Support Manager
- Manage engineering level 3 support
- Led Kaizen project reducing GCP data processing and storage costs saving over $20k per month
- Technical guidance of development, DevOps, and support engineers using Agile to resolve production issues and improve overall product quality
- Maintain production support backlog for prioritization and sprint scheduling
- Root cause analysis and resolution planning
- Major incident management with multiple engineering teams
Oct 2014 - Dec 2022
Quality Assurance Manager
- Led test and automation engineers reducing gap of test plan coverage and increasing automated test coverage
- Guided creation of custom automation for monitoring application uptime using Robot framework and Selenium
Apr 2017 - Nov 2018
Network Management Platform Developer
- Design and develop Tivoli Netcool/Omnibus automation
- Creation of web enabled tools for various business functions
- Administrated test and production environments
Jun 2013 - Oct 2014
Technical Support Manager
- (Motorola acquired AirDefense in September 2008)
- Customer advocate providing smooth integration of AirDefense support with Motorola support services organization maintaining high customer satisfaction
- Technical guidance of support engineers
- Product SME responsible for support training of support departments and service teams
- Escalation management
- Influenced process and policy change within various departments to achieve higher customer satisfaction
Sep 2008 - Jun 2013
Manager Of Support Services
- Delivery of customer services providing best-in-class support
- Coordinated between development and quality assurance teams achieving higher product quality
- Improvement of customer support and RMA processes increasing efficiency and customer satisfaction
- Technical guidance of support engineers
- Provided sensitive engagement of strategic customers
- Administration of Salesforce case management system and external customer support portal
Oct 2004 - Sep 2008
Senior Network Security Engineer
- Led the design, installation, training, and support of Cisco VPN solution for employee remote access and site-to-site connectivity using DSL
- E-Commerce support team in charge of Internet connectivity, BGP routing, PIX firewall support, SSL acceleration, and content management
- Design and support of large WAN network
- VoIP design and roll-out
- DNS/DHCP administration
- Wi-Fi design and implementation for various business functions
Apr 1997 - Oct 2004
Network Administrator/Desktop Support
Apr 1997 - Jun 1999
Network Administrator
- Supported routers and switches.- Network cabling.- Provided full hardware and software support for campus computer labs and faculty computers.
Aug 1995 - Apr 1997
Software Support
Lotus Inc.
Provided Tier 2 phone support for Lotus Applications and MS Windows.
Aug 1996 - Dec 1996
Team & coworkers
Colleagues at Corra
Other employees you can reach at corra.com. View company contacts for 208 employees →
SR
Sathish Ramesh
Colleague at Corra
Chennai, Tamil Nadu, India, India
View →
NK
Naresh Kumar
Colleague at Corra
Bengaluru, Karnataka, India, India
View →
TC
Test Corra
Colleague at Corra
Ernakulam, Kerala, India, India
View →
TW
Tessa Wilson
Colleague at Corra
Greater Boston, United States
View →
MA
Mily Abraham
Colleague at Corra
Ernakulam, Kerala, India, India
View →
NK
Nanda Kumar N
Colleague at Corra
Ernakulam, Kerala, India, India
View →
BC
Biju C K
Colleague at Corra
Ernakulam, Kerala, India, India
View →
TA
Tom Antony
Colleague at Corra
Ernakulam, Kerala, India, India
View →
JD
Jimul Desai
Colleague at Corra
Ahmedabad, Gujarat, India, India
View →
DG
Dikshant Goel
Colleague at Corra
Haryana, India, India
View →
Sathish Ramesh
Colleague at Corra
Chennai, Tamil Nadu, India, India
View →
NK
Naresh Kumar
Colleague at Corra
Bengaluru, Karnataka, India, India
View →
TC
Test Corra
Colleague at Corra
Ernakulam, Kerala, India, India
View →
TW
Tessa Wilson
Colleague at Corra
Greater Boston, United States
View →
MA
Mily Abraham
Colleague at Corra
Ernakulam, Kerala, India, India
View →
NK
Nanda Kumar N
Colleague at Corra
Ernakulam, Kerala, India, India
View →
BC
Biju C K
Colleague at Corra
Ernakulam, Kerala, India, India
View →
TA
Tom Antony
Colleague at Corra
Ernakulam, Kerala, India, India
View →
JD
Jimul Desai
Colleague at Corra
Ahmedabad, Gujarat, India, India
View →
DG
Dikshant Goel
Colleague at Corra
Haryana, India, India
View →
1 education record
Gene Ferguson education
FAQ
Frequently asked questions about Gene Ferguson
Quick answers generated from the profile data available on this page.
What company does Gene Ferguson work for?
Gene Ferguson works for Corra.
What is Gene Ferguson's role at Corra?
Gene Ferguson is listed as Technical Support Manager at Corra.
What is Gene Ferguson's email address?
AeroLeads has found 1 work email signal at @zebra.com for Gene Ferguson at Corra.
Where is Gene Ferguson based?
Gene Ferguson is based in Atlanta Metropolitan Area, United States, United States while working with Corra.
What companies has Gene Ferguson worked for?
Gene Ferguson has worked for Corra, Zebra Technologies, Motorola Solutions, Airdefense Inc, and Norfolk Southern.
Who are Gene Ferguson's colleagues at Corra?
Gene Ferguson's colleagues at Corra include Sathish Ramesh, Naresh Kumar, Test Corra, Tessa Wilson, and Mily Abraham.
How can I contact Gene Ferguson?
You can use AeroLeads to view verified contact signals for Gene Ferguson at Corra, including work email, phone, and LinkedIn data when available.
What schools did Gene Ferguson attend?
Gene Ferguson holds Bachelors Of Science, Information Systems from Kennesaw State University.
What skills is Gene Ferguson known for?
Gene Ferguson is listed with skills including Network Security, Security, Wireless Networking, Wireless, Tcp/Ip, Wireless Security, Firewalls, and Troubleshooting.
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