Eugene Fox Email & Phone Number

Racine, Wisconsin, United States

Kenosha, Wisconsin, United States

Kenosha, Wi

Inventory. Insure virtual inventory reconciles with products on hand. Process Guide. Remediate any incoming inventory problems ensuring items are available for purchaseStow, stock and scan in all itemsQuality Control. Correct and Escalate Inventory errors for resolution.Recognized frequently as top performer in both stowing and inventory areasAble to complete entire floor as “water spider” without assistance with high level of accuracy

Open daily mail from bankruptcy notices and enter information in daily numbers worksheetLocate accounts of customers advising us they have filed bankruptcyBlock and note accounts of customers whom filed bankruptcy to assure no more correspondence is sent to customerAssisted Credit when needed in daily functionsIncreased/decreased credit limits of customers, and changed customers statuses from prepaid to open bill and open bill to prepaid Released and canceled orders based on historyCalled customers when needed for prepayments, declined credit cards and underpaymentsResearch accounts for possible fraudClose accounts that are fraudulent, cancel orders, and notate accountAudit agents work for possible fraud accountsAudit agents for internal fraud.Retrieve and return calls from voicemails and e-mails from customers in regards to fraud issues. Created Procedure on how to use are Fraud Management System (FMS), and trained classes on how to use FMS along with classes on what fraud is, and how to spot itManage FMS workloadCompleted work projects, such as return checks. Finding all return checks that are connectedContact banks to determine fraudulent checks Participated in testing for new softwareWork with on-line systems to prevent out of country fraud and spot bad IP addresses. Create and maintain spreadsheets tracking fraud dollars stopped verses fraud dollars lost Review blocked customers and determine whether or not to allow new orders or keep customer blockedFind trends in fraud accounts and report to management and other fraud agents

Called customers with delinquent balancesNegotiate paymentsNoted accounts of phone conversation Referred customers to correct department for non payment issues