• User creation and termination through Active Directory. • Install all components and created credentials for remote users (VPN and GoToMyPC). • Email creation and deletion through Active Directory and Exchange 2013. • Receive and respond to problems through incoming tickets, call, walk-ups, email and travel to different locations. • Properly document hardware/software failures, repairs, and installations within the ticketing system. • Activate company iPhone and Androids phones through Maas360. • Printer Management – map printers through IP address, server name and driver install. • Reimaging computers through SCCM and USB. • In charge of receiving, unboxing, imaging setup and\or storage of new computers\laptops.

Solely Responsible for overseeing the technical errors\issues of 250 local and remote users. Successfully instituted a remote access application for money/time saving purposes.Mapping network drives for access to hidden or secured files and foldersMapped printers drives for network printing access for users.In charge of Microsoft suite profile installation and reactivation (e.g. Outlook email configuration for first time users.)Responsible for Installing\troubleshooting client specific software. (e.g. Capture Server, Yardi, Sharepoint 2013 and Ifile)Create user profiles for different departments ticketing systems depending on access group and user responsibility.Responsible with troubleshooting Ethernet patch issues.

Responsible for maintaining asset spreadsheet for the I.T. department.Responsible for adding computers to the company’s domain.Responsible for adding/changing user account information for new user assignment using Windows Server 2008 R2.Provide troubleshooting for computer hardware\software issues. Mapping network drives for access to hidden or secured files and folders.Mapped printers drives for network printing access for users.In charge of Microsoft Outlook email configuration for first time users.Responsible for Installing client specific software through SCCM and in person.Use Active Directory to unlock profiles and change passwords.Ensure Cisco phones are connected properly to the Ethernet, phones and computers for internet access.

Migrated the data from SharePoint 2010 to SharePoint 2013 Created Columns, Content Types, Lists, Sites and Sub Sites for SharePoint upgrade Responsible for the validation process of the finished upgrade to SharePointCreated documentation for list, columns, content types, and sites creation for SharePoint end user useWorked with a ticketing system to close calls pertaining to the I.T. department when call volume got to high.

Provide weekly support to the technical team during training sessions demonstrating CSS styling and design. Successfully maintain communication through email and in person meetings with a diverse group of 15-20 interns and staff.Proven ability to trouble shoot and test front-end codes created in HTML and CSS and basic JavaScriptResponsible for assisting interns with creating SQL statements to connect front-end and back-end applications.

Respond to end-user calls to clarify and assist the client with problem resolution and hardware/software needs.Client Service Team collaborates as call center working with a Ticketing system to close calls. (BMC, Remedy).Use remote tools (LogMeIn, PC Control).Document software installation instructions and troubleshooting guides for application software.Investigate and implement solutions for solving desktop or network problems.Create and implement strategies that will increase performance and save time. Provide support worldwide to clients (Brazil, Asia, U.S., Australia, and UK).Use Cisco network mobile phones to communicate with clients, install/update software/hardware on a daily basis.Manage shipping to and receiving packages from Dell, and other clients outside of the Chicago campus.Manage deployment process (imaging, installing software, assigning computers to clients, delivering/shipping to clients).

Operated in an Agile Methodology environment.Developed the Front-End of Paylocity’s shift swapping application using HTML, CSS, and JavaScript.Helped generate a database using SQL, ASP .NET, C#, Azure and Microsoft VS Express.Responsible for creating SQL queries for various tables within Azure. (e.g: retrieving and gathering data)Operated PhoneGap to create smartphone compatibility for websites.Used Powershell to push to and pull from Github repositories.Organized daily stand-up meetings to discuss the days’ work load and previous days’ progress made.Gave info-sessions about the company, helped with recruiting for i.c.stars.Taught children basic HTML, CSS, and Javascript at an after school program.Worked with Alliance Labs to build one page websites using Bootstrap, HTML, CSS, JavaScript.Had weekly code peer reviews with senior developers.