Eugene Williams Email & Phone Number

Norcross, Georgia, United States

Honolulu, Hawaii

• Successfully led a $100k network operations center renovation project, upgrading individual workspaces and cable infrastructure.
• Oversaw the decommissioning and deconstruction project of a satellite communication facility consisting of a 12-meter parabolic satellite antenna and four office buildings, with a project cost of $250,000.
• Facilitated project meetings with staff to monitor project progress, deadlines, and objectives.
• Supervised a team of 12 individuals, conducted regular performance evaluations and provided feedback.
• Built and maintained strong interdepartmental relationships; maintained consistent communication and managed needs and expectations by meeting project timelines.

Wahiawa, Hawaii

• Supervised the daily tasks and responsibilities for a 60 personnel staff, ensuring efficient operations and task completion.
• Conducted comprehensive performance evaluations of staff members, providing constructive oral and written feedback to facilitate individual growth and improve overall team performance.
• Spearheaded the creation and implementation of COVID-19 mitigation policies, enabling telework for the organization and ensuring the safety and well-being of team members.
• Planned and supervised the execution of professional development and resiliency training programs, enhancing team skills, and fostering a positive workplace culture.

Honolulu, Hawaii

• Managed WAN and LAN circuits, providing VoIP and data services to 16,000 customers across diverse regions including Hawaii, Alaska, and Japan.
• Planned and executed the installation, operation, and maintenance of satellite networks, ensuring seamless connectivity and optimal performance.
• Submitted and obtained approvals for satellite access requests for both SHF and EHF satellite networks, demonstrating meticulous attention to regulatory compliance and access protocols.
• Effectively communicated with telecommunications vendors, securing favorable pricing, and negotiating technical specifications for hardware, software, and services.

Augusta, Georgia

• Facilitated comprehensive classroom instruction on satellite theory and signal flow, ensuring a thorough understanding among trainees.
• Demonstrated operation, maintenance, and troubleshooting procedures for tactical satellite vans and antenna systems.
• Collaborated with the Training Development Director to develop and revise training materials by identifying trends and performing task analysis.
• Conducted analysis of end-of-course reviews to enhance instructor effectiveness and improve the quality of training programs.

Hinesville, Georgia

• Led a team of 10 in a fiber optic and Ethernet cable installation project in Tarin Kot, Afghanistan, providing secure and non-secure internet and VoIP services for 1,500 customers.
• Installed and configured Cisco network routers and switches in Baghdad, Iraq, delivering IT services for a user base of 3,000 customers.
• Implemented and maintained VoIP networks using Cisco Unified Call Manager.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Applied Science, Applied Technology - Satellite Communications Systems