Eugene Lim Email & Phone Number

Melbourne, Victoria, Australia

+ Work as part of evolving multi-disciplinary teams and product owners to deliver value through the application of specialist skills.+ Ensure operational integrity of what you build, assuring operational compliance with architectural and security standards, as well as compliance and policy controls.+Conduct security audits, assessments, and penetration testing to ensure compliance with regulatory requirements and industry standards.+ Lead the troubleshooting and resolution of complex network issues and incidents. Conduct in-depth analysis, root cause identification, and implement corrective actions. Coordinate with multi-functional teams and external vendors for timely incident resolution+ Supervise and analyze network performance, capacity, and utilization. Identify performance bottlenecks, congestion, and latency issues.+ Design and implement network automation and orchestration solutions, streamline network provisioning, configuration management, and repetitive tasks to improve efficiency and reduce manual errors.+ Lead network-related projects, including network upgrades, migrations, and technology refresh. Define project scope, objectives, and deliverables.+ Develop project plans, prioritise, manage timelines, and ensure successful project execution within budget and timeline constraints.+ Evaluate network equipment vendors, help negotiate contracts, and handle vendor relationshipsCollaborate with procurement teams to ensure timely and cost-effective procurement of network hardware, software, and services.+ Work with service providers and vendor performance to meet operational integrity needs and act as an escalation point and to provide market solutions that optimizes usage and value be which can be delivered from the appropriate technology platform.+ Build, handle and operate a financial plan including operational and capital budgeting, forecasting, optimizing and tracking of financial spend.

Sydney, Australia

Responsible for the design, documentation and deployment of customer connectivity within a global Service Provider IP/MPLS network. Primary focus on designing of extranet solutions of large-scale IPSec and MPLS VPN, IP multicast solutions and TDM/Ethernet based services.Work closely with Business Units, Planning, and rest of the Operations teams on projects – from the network requirements collection phase, to the design and documentation, implementation, and operational phase of the project. Daily responsibilities:+ Design and test new technologies, features, and solutions and documenting the results so that they can be repeated by members of the Implementations team and supported by the Network Operations Center+ Work closely with Sales Engineering and Product Marketing to understand customer requirements and develop scalable, consistent and supportable technical solutions+ Provide third-level support to TNS’ Network Operations Center staff, and Implementations teams+ Develop and document detailed lab test plans and reports, document procedures and new configurations, provide training for operations departments and other engineers, provide written troubleshooting, debugging, and problem detail to vendors+ Interact with vendors to resolve problems and bugs, and perform hands-on testing, configuration, and troubleshooting+ Familiar with pertinent IETF RFCs, NIST publications, ISO standards, and ITIL best practices

Australia

+ Support and troubleshoot TNS network and customer service issues and proactively maintain regular contact with interested parties (internal and external) to keep them informed of progress + Installation and trouble shooting of TNS equipment and services on and off site, at TNS customer and POP facilities + Liasing with 3rd Party Vendors in reporting of faults (circuits etc.) and working diligently to achieve timely resolution of these faults + Analysis of network management data and using this data to identify/isolate/resolve faults in a timely fashion + New service/project implementation through to the satisfaction of customer expectations and internally implementation guideline requirements + Actively support the customer in all aspects from problem identification through resolution using Service Management and SLA guidelines + Clearly and concisely log customer issues, details of resolutions, maintaining and updating tracking database to ensure data is current and accurate + Identify areas where procedures are required and the production of procedures as required or directed + Escalation of faults internally and externally to repair agencies or customers as per SLA’s + Carry out network equipment installation, configuration and troubleshooting both in network POPs and customer premises

Kuala Lumpur, Malaysia

Network design, implementation and support of Retail network infrastructure+ Develop and maintain best practices for the Retail network infrastructure.+ Provide consultancy services to internal business stakeholders for network related projects+ Design, implement and support Retail network infrastructure projects for the Retail business stakeholder.+ Maintain a working knowledge of Retail Application Network related best practices, technical guides/how-to and network technologies (LAN/WAN)+ Coordinate, test & maintain business continuity plan (BCP) and disaster recovery procedures for the Retail network infrastructure.+ Monitor and troubleshoot the company Global Retail network, resolving and managing incidents with both internal customers and external vendors.+Provide recovery and restoration of the network in event of a disaster or major incidents.+ Participate on Security and Control related tasks to the retail network infrastructure.

Kuala Lumpur, Malaysia

Network Operations & Project Support of the corporate network. Experienced in Cisco products.+ Team leader to the AP Network Operation group managing a team of 12 network support analyst+ Provide guidance and mentor to junior network analyst.+ Maintain a working knowledge of the corporate network infrastructure, updating network related best practices, network diagrams and technical guides.+ Subject matter expert (SME) on Asia Pacific LAN infrastructure, representing the network infrastructure team on project collaborations with other business units.+ Provide Network support/troubleshooting of the company’s networking infrastructure, including participation in the Follow-the-Sun on-Call Rotation for 24x7 break/fix support of the global network.+ Provide network implementation on the company’s networking infrastructure including completion of all associated documentation and network management practices.+ Provide recovery and restoration of the network in event of a disaster or major incidents.+ Participate on Security and Control related tasks for network infrastructure.+ Network resource in new or improvement of network infrastructure related projects.+ Provide IP telephony support to the corporations phone system globally.