Project Management-Managed a portfolio of external partners-Onboarding-Account management-Communication management-Risk mitigation-Scheduling and task management-Contract management-ReportingOperations-Provided hands-on operational support to the Managing Director, taking over daily activities such as scheduling, task prioritisation, and coordination with key departments. Streamlined workflows, optimised processes, and implemented effective solutions to alleviate pressure and improve overall efficiency, enabling the MD to concentrate on strategic planning and decision-making.-Led and supported a customer service team by analysing metrics, developing policies, collaborating with teams, resolving system issues, evaluating performance, and optimising technologies.-Supported the HR Director with onboarding, staff evaluations, talent acquisition, and policy development.CRM / Sales-Oversaw day-to-day sales and operational functions for B2B and B2C-Collaborated with partners and businesses to ensure optimal value delivery-Analysed marketing and sales funnels for insights, reporting, and enhancements-Defined and guided the execution of routine sales and marketing initiatives to foster partnership growth-Analysed and enhanced product flow and system automations, from integration to daily deliverySystems Administration-Created and managed user accounts, permissions, and access rights-Provided technical support to users and troubleshot system issues-Monitored system performance and resource usage-Optimised system performanceGeneral HR-Staff supervision-KPI review and alignment-Disciplinary tasks-Onboarding-TrainingSystems-CRM, CMS, LMS, Slack, Discord, Trello, Notion, and Google Suite.

-Business case motivation and project management of business and process improvement projects-Identifying training needs through job analysis, appraisals, and consultation with managers and HR-Designing, developing and managing bespoke programs (curriculum assessments and all materials) aligned with organisational and individual needs for in-house and for external clients-Delivering and facilitating bespoke programs, as well as induction, and training the trainer-Developing bespoke induction programs for new staff, apprentices, and trainees-Evaluation of programs and candidates for overall success rate, and reporting thereon-Ensuring compliance with statutory training requirements-Adaptation of programs to changing work environments and industry trends-Assisting in solving knowledge, skills or attitude problems for managers and trainers-Fostered a culture of continuous professional development-LMS and HRIS Administration-Department and Staff Management.

-HR Project Coordination-Initiation of Research & Development Department with myself as the first member-Talent Acquisition, Onboarding and Training of new staff for Department-Departmental Policy and Process Formulation-Experimental Design and Methodologies-Program/Course Development (curriculum, assessments and all materials)-Data Collection, Analysis, and Interpretation-Intellectual Property Management-Quality Assurance and Compliance-Training Delivery and Facilitation of Programs for Staff and Clients.

-HR Project Administration, Coordination and Management-Conducted Psychometric Assessments and Biometric Criminal Checks for Onboarding, Training-Recruitment of Staff for Site Startups-Employee Onboarding-Training and Development of Staff according to Client Specifications-HR Data Analysis and Reporting-Stakeholder Engagement.Recognised for expertise and contributions in the field and promoted to R&D Specialist where a new R&D Department was established with me as the first member.

-Learning Project Coordination-Assessment and Moderation of Student Portfolios-Learning Program Development (curriculum, assessments and all course materials)-Training Delivery and Facilitation-Student Support-Psychometric Testing-Stakeholder Engagement.

-General Human Resources and Administration-Health and Safety Employee Management and Site Audits-Records Management -Employee Disciplinary Representation-Stock Management -Payrol Assist

-Security guard recruitment and orientation-Profile assessment, vetting and interviewing candidates-Legislative training delivery and facilitation-Assessment and moderation of learners and portfolios-Academic administration

-Longterm mortgage protection assurance -Financial sales and client services-Sales leads, interviewing, portfolio advisement, application assessment-Data input and administration-Legislated environment

-Financial data capturing and administrative services-Advanced computerised systems and data management-Proofing and Fact Checking