Eugene Jones Email & Phone Number

Charlotte, NC, US

Bellevue, Washington, US

• Senior most technical resource for Professional Services globally, reporting directly to the Vice President. Delivering technical leadership during end-to-end design and architecture of complex business solutions for.
• Lead projects for high-value customers, by engaging both executive sponsors and delivery teams to remove blockers to ensure success.
• Established methodology, guidelines, and best practices for system delivery to empower the professional service team to consistently deliver high quality and high value client solutions.
• Conduct monthly feedback sessions with Product Management and Engineering to discuss real-world customer- and solution experiences and challenges and offer expertise and suggestions to address limitations and missing.
• Collaborate regularly with Customer Success and Support to discuss customer trends, critical product issues and/or limitations, and transition of customers between Professional Services and these teams.
• Engage with Pre-sales to offer technical expertise and create customized tools to support their new campaigns and targeting strategies.

Roswell, GA, US

• Lead delivery teams during architecture, design, development, user acceptance testing and roll out phases of business systems implementation. Subject-matter expert in process automation, ancillary technologies, and.
• Advised founders when developing strategies to grow business automation practice.
• Restructured delivery methodology to align with industry standards to ensure more predictable results and higher quality of service delivery.
• Created reusable patterns and frameworks to accelerate development.
• Assisted with sales opportunities through technical leadership.

Bellevue, Washington, US

• Senior technical resource in North American field organization as a subject-matter expert in the K2 business process management platform.
• Lead technical delivery on engagements including mid-size to large enterprise business automation projects.
• Lead technical discovery and design sessions with business stakeholders and enterprise architects.
• Collaborated in creating of global Center of Excellence content, based on experience in business system delivery and regular conversations with Product Engineering teams.
• Provided guidance, expertise, and knowledge on the K2 product set and related software and technologies across internal teams, and to customer communities externally.

Fourways, Sandton, Gauteng, ZA

• Technical consultant managing small teams in design, development, implementation and management of custom software solutions in the banking vertical.
• Application development in C#.NET, ASP and ASP.NET and HTML, JavaScript, SQL Server and Oracle.
• Investigated business needs to define delivery scope using business requirement specifications.
• Compiled project plans for design, development and implementation of business solutions.
• Lead internal quality assurance phases, and assisted customers with user acceptance testing of new systems.

Sandton, Gauteng, ZA

• Member of Quality Assurance team tasked with system testing of payroll software suite and internal and customer support.
• Isolated and identified software defects and shortcomings.
• Assisted with pre-sales support of software fixes and service releases.
• Creatively contributed to continuous improvement of software quality.

Bachelor’S Degree, Computer Engineering

Continuing Education, Advanced Programming In Visual Basic.Net

National Diploma, Business Administration And Management, General