As Zone Service Manager – West Region I will be responsible for directing and coordinating the activities of the CPDI Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPDI service teams. As the window to the local market, the Zone Service Manager’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Zone Service Manager is responsible for leading & developing his or her direct reports, field service electronics technicians, to drive top performance and world class customer support.

• Implemented P&L activities, leading to a positive margin and revenue growth ($1.4B).• Developed cost management protocols, resulting in $3M+ in annual savings.• Drove accounts payable process to mitigate revenue leakage, $20K+ savings annually.• Managed nationwide compliance and customer escalation processes.• Successfully coached 20+ indirect reports to reach and maintain set goals in productivity, loss control, quality, and customer service.• Served as staff member for Veterans Network volunteer activities.• Spearheaded Customer Data Base Internship, leading project clean 60K+ customer records, achieving an estimated $1M in cost savings from improved billing.

Managed 29+ Field Engineers in meeting diagnostic imaging repair needs for local hospitals and clinics in Utah and Idaho.Exceeded total revenue OP in my area by 4% and CM by 3%. Rocky Mountain Region achieved $67M in total revenue. Conducted 70+ Quality Review sessions with customers resulting in the identification and resolution of 100+ customer concerns and $300K+ in incremental revenue.Managed team in highly regulated environment to zero notices of violations and zero late government form submissions. Ensured team achieved100% completions of all EHS and quality required courses. Set record in West Zone with most safety concern reports documented.Currently holding position of Veterans Cell leader for the area; Managing 10+ annual events to support local veteran organization, as well as internally deployed employees.Championed multiple employee health and safety programs, completing over 350 safety-training courses. Successfully managed the zone Ergonomic and Hazardous Waste program in meeting all internal audit requirements.Developed cost management protocols, resulting in positive margin leverage in a very aggressive cost competitive environment.Utilized an approachable leadership style and tenacious spirit to drive Field Engineers to meet numerous metric requirements to the business.

Managed 34+ exempt and union personnel in effectively meeting local and national mining and power generation equipment repair needs.Led P&L activities, creating double-digit growth of 21.6M in revenue, exceeding plan by 33%.Grew hourly workforce by over 15% while still meeting company P&L goals.Championed quality projects to drive productivity and cost management gains in multiple business segments.Oversaw customer critical needs of local mining and power generating industry successfully meeting hundreds deadlines annually.Directed logistical coordination for over 9M worth of emergency workflow through the Service Center. Led facility hazardous waste program, which resulted in zero incidences or violations.Managed employee health and safety program, which successfully completed over 300 safety-training courses and a 20% reduction in injury incidences. Set record for most days with out a OSHA recordable injury in the 40 year history of facility.Developed closed loop water system, which recycled over 110,000 gallons of water annually and drove 84K in waste removal and water usage savings.

Drove P&L activities, leading to a margin of 12% VOP and a 7% VOP in revenue (66.1M). Developed cost management protocols, resulting in $30,000+ in annual savings.Drove accounts payable process to mitigate revenue leakage, $20,000+ savings annually.ISO Auditor and quality assurance responsibilities.Successfully coached 80+ indirect reports to reach and maintain set goals in productivity, loss control, quality, and customer service.Staff member for Personnel Relations Leadership course.GE Elfun Volunteer Chairman, Pacific Northwest chapter.

Participated in PIE Team, Policy 6.0, and other risk management projects.Helped design balanced scorecard management tool, which had a potential saving to the business in excess of 20 million dollars.Cultivated vendor risk assessment tool with savings over $100,000 to the organization.Created and directed an in-house mechanical training program (GESE), which has successfully certified over 90% of claims adjusters.Increased performance of employees through the use of quality tools, improving efficiency by as much as 65%.Utilized Quality management tools in creating vendor account payable structure, $12K-$50K savings to business.GE Elfun Vice-Chairman, Rock Mountain chapter.Six Sigma trained and Passed GE quality Black Belt Exam.Fulfilled Green Belt certification requirements and became Green Belt certified.Successfully supervised up to 50+ associates to reach and maintain set goals in productivity, loss control, quality, and customer service. Oversaw daily operations of high volume call center (4,000+ calls per day).Instructor of basic computer skills courses (Word, Power Point, Excel, and Access) for all associates, including the company’s International office in Canada.

Logistical Specialist for Criminal Investigation Unit, 1990-1998Section Chief, US Artillery: supervised 8-man Fire Direction team, 1985-1990Basic military skills training, Fort Sill, OK