My role involves overseeing the end-to-end service delivery process, managing a team of IT professionals, and maintaining a high level of customer satisfaction. I worked closely with cross-functional teams, including IT support, infrastructure, and applications teams, to ensure the effective and efficient delivery of IT services. Key responsibilities include service delivery oversight; team management; stakeholder management; incident & problem management and performance & reporting.

Role involved managing and maintaining the organization's IT infrastructure, ensuring its stability, security, and optimal performance. Key responsibilities included; system configuration & maintenance; Windows Server Management; Database Server Management; User Account Management; Backup and Recovery; IT security implementation; communication, documentation & reporting.

Managing and overseeing the technical support team serving over 200 corporate & SOHO internet clients. a crucial role in managing and overseeing the technical support team within an organization. My duties included: Team management; Technical Support; Resource Planning; Documentation; Communication; Incident management.