A very passionate and dedicated individual who prides himself in paying attention to detail to ensure perfection. Specializing in operational management, my diverse experience ranges from over 10 years of experience within the Contact Centre environment, to executive leadership of brands operating in the Food & Beverage, Signage, Supply Chain and Logistics industries.
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Chief Executive OfficerWinning Form GroupDurban, Kzn, Za
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General ManagerWinning Form Group Feb 2018 - PresentDurban Area, South AfricaOversee all Non-Gaming business entities within the sister group of companies to the Hollywoodbets Group (Star Bar & Café, Winning Media, Racing Distribution and Star Merchant)
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Business Partner: IbranchHollywoodbets Nov 2016 - Jan 2018Durban Area, South AfricaOversee the customer experience across the channels in the Contact Center whilst providing recommendations on solutions to enhance efficiencies within the Online arena. -
Contact Center ManagerHollywoodbets Feb 2015 - Sep 2016Durban Area, South AfricaOversee the entire Contact Center Operation and improve efficiency to enhance the customer experience.
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Customer Service Campaign ManagerHollywoodbets Jul 2014 - Jan 2015Durban Area, South AfricaOversee the daily operations of the various departments comprising the Customer Service division. Measure and continuously improve efficiency within the department in line with industry best practice.
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Customer Care Campaign ManagerVelociti (Pty) Ltd Mar 2009 - Jul 2014Durban Area, South AfricaOversee the day to day operations of inbound & outbound customer care & sales campaigns, such as Pick n Pay Customer Care, PnP Online Shopping, PnP Smart Shopper, TransUnion ITC, CellFind, and many more. -
Customer Care TeamleaderVelociti (Pty) Ltd Mar 2008 - Feb 2009Durban Area, South AfricaManage the experience provided to all clientele across multiple customer care centers from telecommunications, to FMCG
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Customer Care AgentVelociti (Pty) Ltd Sep 2007 - Feb 2008Durban Area, South AfricaProvide support across various inbound campaigns including technical mobile support.
Eugene Naidu Skills
Eugene Naidu Education Details
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Accounting -
Sea Cow Lake SecondaryMatric
Frequently Asked Questions about Eugene Naidu
What company does Eugene Naidu work for?
Eugene Naidu works for Winning Form Group
What is Eugene Naidu's role at the current company?
Eugene Naidu's current role is Chief Executive Officer.
What schools did Eugene Naidu attend?
Eugene Naidu attended University Of South Africa, Sea Cow Lake Secondary.
What are some of Eugene Naidu's interests?
Eugene Naidu has interest in Social Services, Children, Economic Empowerment, Poverty Alleviation, Animal Welfare, Health.
What skills is Eugene Naidu known for?
Eugene Naidu has skills like Project Management, Operations Management, Customer Service, Customer Experience, Customer Support, Call Centers, Call Center Administration, Sales Operations, Telephone Skills, Telecommunications, Account Management, Team Leadership.
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