Client Acquisition: Identify and pursue new business opportunities, building strong relationships with key decision-makers and stakeholders.Market Analysis: Conduct market research to identify trends, competitive landscape, and expansion opportunities.Sales Leadership: Lead sales initiatives, manage the sales pipeline, and negotiate contracts to secure new business deals.Client Relationship Management: Foster long-term relationships with clients, ensuring their needs are met and exceeded through tailored outsourcing solutions.Team Collaboration: Collaborate with cross-functional teams to align business development efforts with overall company goals and objectives.Performance Metrics: Monitor and analyze performance metrics to assess the effectiveness of business development strategies and make data-driven decisions.

Develops and implements targeted client acquisition strategies.Collaborates with the sales team to identify key prospects and establish effective outreach campaigns.Conducts regular market research to identify potential clients, analyze competition, and determine optimal pricing strategies.Builds and maintains strong relationships with key clients, leveraging existing networks and attending industry events.

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshooting problems with services or products.While supervising the team, I managed to raise sales from 600 daily to 3000 daily.I managed a team of 40-70 employees working in different departments but with the same goalTracked employee productivity, performance and task completion to meet quality standards.Trained staff in till management practices including reviewing and reconciling daily transactions.Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperformingemployees in best operational practices.Drafted and submitted reports to inform management regarding the performance of employees.Conducted evaluations to measure the performance and progress of employees.Strategically delegated tasks throughout multidisciplinary teams to yield maximum productivity.Managed to hire one of the best young talented team to help achieve the project goals.

Enabled smooth, efficient day-to-day business operations for faultless customer experiences.Managed profit and loss reporting, analysis and planning, seeking areas to improve operational performance.Led company surveys to assess areas of discontent, implementing changes to increase staff engagement and contentment.Developed innovative working methods and processes for improved operational efficiency.Motivated operational teams to consistently meet productivity and performance KPIs for continual company growth.Exceeded team goals by partnering with staff to share and implement customer service initiatives.Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.Coached and trained 50 team members.Oversaw employee recognition programme to encourage professional development and high performance

Trained and Monitored the Team in that period where I ensured that the ROs and POs were engaged on time for election materialfacilitationGave timely feedback to the IEBC commissioners to act swiftly on any emergenciesSorted and analyzed data from different regions to enable the commission to identify the specific needs of specific tallying centresAssisted the agents in handling different issues raised by voters real timeMaintained the flow of information from the call centre to the National tallying centre to ensure Transparency and accountabilityOrganized the Team to be very vibrant and alert and raised alarm to issues such as security,lack of kits and other election requirementsaround the country.Dealt with complex customer issues in a timely, professional manner, demonstrating best practices to colleagues.Utilised software, databases scripts and tools during phone calls to avail of resources and methods.Helped teams solve complex customer issues and complaints by providing guidance and support throughout calls.

I Promoted a culture of customer focus, product knowledge and production solutions to build a loyal customer base.Completed performance reviews and assisted the team in improving performance.Checked for quality assurance by monitoring team calls.Gave team members the support needed for upselling products and services and closing sales with customers.Drove the sales team's ability to meet client and company obligations by organising and coordinating schedules.Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.Identified issues, analysed information and provided solutions to problems.Boosted sales from 60 sales per day to 600.

Presented, promoted and sell products/services using solid arguments to existing and prospective customersEstablished, developed and maintained positive business and customer relationshipsExpedited the resolution of customer problems and complaints to maximize satisfactionAchieved agreed-upon sales targets and outcome agreed-upon scheduleSupplied management with reports on customer needs, problems, interests, and potential for new products and servicesUsed exceptional persuasion and negotiation skills to close high-value client sales efficiently.Developed sales leads into new business opportunities, expleadg client base and growing sales territories.

Worked as a data clerk using systems like, ALMIS, CPIMS, and EPI DATA to enter and analyze forms such as F1A, F1B, CPARA,CASE-PLANS and beneficiaries' registration into the systemI was tasked with filing Form 1As and Form 1Bs in their respective files accordinglyKeyed in the CIPARA templates using the CIPARA entry software for clear and proper service supervisionI achieved my quota goal which was to do entries for 8000 households.We were number one in the region on household case handling

Child protection program, I was assigned to document various cases of child protection issues e.g. gender-based violence and childabuse cases reported by Child Protection Team members.I facilitated and conducted various life skills and mentorship activities undertaken at the BOH.I facilitated various CHV meetings under the Kawangware Cluster.I worked with Community Prevention with Positives (CPwP) service providers. These are HIV+ members of the community who fightstigma and discrimination in the community by coming up with support groups in their