• Working within IBA to create frameworks and strengthening internal ties by building on and tweaking current protocols of various departments across IBA.• Managing inter-department issues and mitigation of issues by improving relationships between each department.

• Collaborated with both the owners and staff to improve the business as a whole by facilitating communication between owners with differing views of business strategy, while trying to match their ideals with practical limitations.• Worked with chefs who spoke only their native language to improve their techniques through demonstrations, comparison tests, and leading by example.• Analyzed product-related issues by observing customer interactions and preferences, as well as… Show more • Collaborated with both the owners and staff to improve the business as a whole by facilitating communication between owners with differing views of business strategy, while trying to match their ideals with practical limitations.• Worked with chefs who spoke only their native language to improve their techniques through demonstrations, comparison tests, and leading by example.• Analyzed product-related issues by observing customer interactions and preferences, as well as conducting comparisons with competing businesses, which owners reported improved sales margins greatly within a 30-day period. Show less