Eugene Shtan Email & Phone Number

Kyiv, Ukraine

1) Leading the team of outsourced IT support specialists\administrators who work as an extension of customer's internal IT service desk organization.2) Remote support to customer's users, handling incidents and service requests within the SLA.Areas of support include: - Active Directory, Windows servers and workstations; - Microsoft 365, Azure AD (hybrid deployment); - Azure services; - Atlassian/Jira; - Device management\Intune; - Citrix; - CAD software (Solidworks and other); - Microsoft Dynamics NAV; - Various task specific applications.3) Participating in customer's IT infrastructure related project work.

Kyiv, Ukraine

Reykjavík, Iceland

Kyiv, Ukraine

Responsible for IT operations in Ukrainian affiliate of a global company, globally managed in termsof IT Service Strategy and Design but self-managed otherwise. That includes:1) Support for local and remote users, handling incidents and requests within the SLA2) IT infrastructure support, including: - Windows Servers and Workstations; - iOS mobile devices and MDM system; - Networking; - Internal Sharepoint sites; - Google business apps suite; - Printing solution; - Adobe EM website; - Video conferencing systems; - Access control and security systems; - Hardware lifecycle maintenance.3) Employee onboarding and support4) Hardware and software IT inventory management5) Cooperation with IT service desk and operations teams globally to resolve incidents, outlineproblems and manage changes6) Supplier and contract management, involved in procurement processes7) Access management according to company's Records Management policy (regional Sharepointsite collections administration lead)8) Training and adoption services to the end-users9) Development and implementation of local IT related SOPs10) Being a stakeholder in business projects when they need IT to be involved

Kyiv, Ukraine

- installation of patient monitoring and cardiac care (PMCC) systems (both standalone systemsand complex information centers including workstations, embedded monitoring devices andHP/Cisco networking equipment), customer training and adoption service, maintenance,troubleshooting and repairing. Service support of PMCC systems all across Ukraine, also leadinga technical implementation of PMCC related projects in Center of Heart, Children cardiology andcardiosurgery center (Philips Medical reference site in Ukraine at the moment), «Boris» clinic andNational institute of cancer in Kyiv. - installation of ultrasound diagnostic systems, end user training, maintenance, troubleshootingand repairing. Was a part of a service team with a customer base of roughly 650 Philipsultrasound systems in all regions of Ukraine in 2010-2012.