Eugene Tan Email & Phone Number

Singapore

-Implemented secure, scalable architecture on GCC 2.0 AWS.-Utilised CloudFormation and Terraform with GitHub for CI/CD.-Provide consultation on cloud cost management(Saving plans and planning sufficient resources for EC2 and RDS), user access and architecture design.-Migration of servers from Centos 7 to RHEL 9.-Administration and deployment of EC2(Linux/Windows) and docker containers.-Troubleshoot applications/infrastructure issues and provide resolution according to stipulated SLA.

• Provide on-site training of in-house products to clients.• Providing quality remote/on-site technical support including during off-hours.• Maintaining positive client relationship to drive company image.• Keep track of company assets movements for accurate accountability.• Perform software troubleshooting using MySQL queries.• Contribute to software maintenance by assisting R&D to perform code changes.• Coordinate closely with internal technical and product management teams to align solution design with customers’ requirements.• Work closely with the product team to provide feedback on issues, manage feature requests and ensure a smooth transition from sales to deployment.• Entrusted by clients to lead multiple vendors to recover assets.

• Provided ad-hoc technical assistance to staff when needed.• Provided ad-hoc On-Site/Remote technical assistance to operator while equipment is operating.• Read and interpreted technical drawings, schematics and computer-generated reports.• Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.• Planned and execute accurate and precise rectifications.• Handled administrative duties and secretarial work.• Managed ongoing corrective and preventive maintenance of assets.• Gathered relevant data from various sources and developed comprehensive rectification reports for timely updates to leadership.• Determined manpower, schedule and material required to successfully deploy overseas.• Managed multi-million inventory accountability using SAP.• Maintained ongoing communication with stakeholders through regular status updates.• Awarded Team Excellence Assessment (Star Award) for project developments that saved over 80% in man-hours.