📊 Coordinating Dashboard & Monitoring services Python3 development team:▫️ Designed new dashboards and apps: - description of (non)functional requirements - analysis of existing databases - ad-hoc queries - stakeholders and blockers search▫️ Moderated strategical meetings (product milestones, DevOps architecture questions)▫️ Planned quarterly team capacity▫️ Conducted FAT / UAT▫️ Delivered hotfixes for bugs and incidents▫️ Eliminated technical debt on regular and scheduled development projects▫️ Managed backlog via Jira (Kanban boards, Scrum, JQL-query filters)🤝 Negotiations with business customers:▫️ Turned customer requirements into realistic expectations and commits using User Story and Use Case techniques▫️ Wrote business/technical documentation via Confluence▫️ Improved the culture of documentation, task linking, use of time-tracking instruments

👨‍💼 Managerial part:▫️ Set up a data-driven process for auditing guidelines and scripts for a client service▫️ Reduced Contact Rate by 32% and raised Customer Satisfaction of critical topics by 30% on average by launching a support channel for B2B clients:1. designed new chatbot decision tree2. trained group of operators▫️ Defended the priority of customer service projects over the development team using: - AS-IS TO-BE analysis - scenario flowcharts - savings calculation - backlog forecast🔍 Analytical part:▫️ Developed key metrics BI reports (client service indicators such as CR, FCR, CSAT, AWT, AHT, SL)▫️ Implemented alarm system for user's critical requests▫️ Performed ad-hoc analysis (SQL, Excel, Power BI, pandas),✅ Customer success improvements:▫️ Goods cataloging based on statistical analysis▫️ Developed the client's CJM (competitors analysis, gamified B2B clients loyalty program, personal account UX mechanics)

🔬 Scientific research in the field of labor economics and health:▫️ Provided a systematic review of preventive measures to control occupational diseases ▫️ Prepared quantitative reviews and datasets to provide a meta-analysis for a world largest gas supplier