• Working within a team and meeting set daily targets relating to packing, preparing and loading of vehicles• Using MLOP (mid-level order picker) and PPT (powered pallet truck) in warehouse

■ Team Management• Led, managed and mentored a team of 12 direct reports comprising – cleaning operatives, drivers, handyman and external facilities maintenance operatives• 360 management of team with daily 1:1 and weekly team meetings• Deployed resources as required and ensured a high quality of output• Motivated the team, and drove a common goal of elevated service levels■ Contractor Management• Managed a team of up to 3 contractors to support with office moves• Daily walk around and compilation of tasks from electrics to air conditioning etc• Monitored contractor service level agreements (SLA) and fix right, first time ratios■ Facilities Management• Project managed all internal office moves and internal office relocations across 2 buildings of 4 floors each together with ensuring office floors plans and layouts were updated and filed• Ensured underground parking area (4 floors) was well maintained with no health & safety issues• Continual liaison with health & safety department to ensure all aspects of safety within the building were compliance■ Procurement• Procured all internal furniture and office equipment – 4000 staff• Built and leveraged relationships with preferred supplier list (PSL), tracked orders and managed timelines■ Achievements• Managed all new floor rollouts and moves without disruption to any department• Always hands on and present, removed barriers to delivery and ensured that deadlines were met• Project managed and completed a full restaurant refurbishment• Further supported the help desk with any escalated calls relating to facility management

■ Team Management• Responsible for managing 2 kitchen assistants, providing meals in a canteen environment for up to 200 staff• Set and embedded high levels of hygiene■ Stock Management• Procured all food items from preferred supplier list, managed budget, quality and delivery times• Daily overview of sell by dates and rotated stock in order to minimise any wastage• Negotiated rates with suppliers for all additional ordering of cleaning equipment, chemicals etc■ Catering Operations• Created and rotated menus providing hot and cold meals, healthy options and specific dietary or religious meal options

■ Memberships• Managed membership database (400 members) and processed all renewals, cancellations and new member applications• Ensured accurate data capture and resolved any member queries• Generated invoices and further managed petty cash float■ Administration• Onsite cash point – replenished cash, counted and reconciled cash in machine • Restaurant – conducted daily cash up and reconciliations and supported with stock management when required to• Calculated tips for restaurant staff and supported with uploading monthly payroll for 50 staff

• Managed 2 drivers and as a team completed all picking, packing and despatch of orders• Set up warehouse processes, workflows and designated storage areas• Receipted goods into the warehouse and issued delivery notes

• Managed the booking in process of vehicles requiring repairs (panel beating)• Kept clients informed when their vehicles were ready for collection• Generated invoices and chased payment• Supported bookkeeper with month end processes, controlled and reconciled petty cash float• Ensured the smooth running of the office and administrative duties