• Troubleshooted and provided support for end users in a fast-paced environment through phone, ticketing system, and in-person walk ups.• Monitored and responded to technical problems through Zendesk Ticketing System• Imaged, configured, and tested PC workstations for computer upgrades and new employee machines• Administered and deployed software for end-user workstations through Quest's KACE Systems Management Appliance• Performed maintenance and inventorying of laptops, iPads, Surfaces, and conference room/touchdown computers.• Updated and developed documentation for technologies and end-users throughout the office• Managed and created current and new employees through Active Directory and Microsoft Exchange Management Console• Granted and Managed access and permissions for end users through Active Directory• Lead the training of IT Helpdesk Interns and an IT Support Specialist for familiarity of the technologies utilized within the company• Assisted and lead in the set up of new hire desks and desk moves

• Deployed and maintained servers in a cloud environment• Implemented customized monitors by using Bash scripts for research labs within the university with HP SiteScope • Provided support and services for systems administrative issues in organization’s IT infrastructure• Communicated with clients and researchers to discuss and provide solutions that meet their needs• Managed and developed technical documentation for knowledge base• Worked on new and existing projects in an Agile environment with Trello• Researched and leveraged new and existing IT technologies/software for small to large scale projects• Developed script to automate snapshots on organization’s AWS environment,minimizing data loss.• Participated in the creation and deployment of a proof-of-concept REDCap server that allows HMS researchers to store and manage lab data.

• Assisted the Office Coordinator and other staff on common everyday office tasks.• Communicated with visitors and responded to any requests regarding on-campus events and activities• Covered the Office Coordinator’s front desk to greet and assist any visitors.• Answered any phone calls and assisted callers with any requests or questions.• Hung posters of student activities and events around campus boards.• Delivered any outgoing office mail to university’s mail center.

• Participated in software development for a Device Integration team• Developed classes/interfaces for a translation service to manipulate network configurations in vendor-specific devices such as Cisco, Arista, and Juniper• Constructed a traversal program for team’s YANG data model to extract data for translation to JanusGraph• Exposed to working with a team on projects in an AGILE environment

• Unloaded packages of bakery products and pastries from the freezer• Placed and organized frozen baked goods onto trays and distributed onto racks• Kept inventory of bakery products in the freezer• Transferred racks of baked goods to refrigerator for thawing and preparation to bake

• Welcomed customers in a friendly manner• Provided a pleasant dining experience along with quality service to the customers• Counted and checked the money in the register