Eugene Venter Email & Phone Number

Mission Viejo, CA, US

Northbrook, Illinois, US

• As the VP of Global Operations my remit includes:
• Leading and managing a Global Service Delivery Organization responsible for the order to cash flow from close lost to customer enablement,
• Responsibility for Global Revenue Operations that enables Sales and CSS Teams through metrics, continuous improvement, problem solving and strategy support,
• Deployment of the Vontier Business System (VBS) across Teletrac. VBS is a methodology used by Vontier to turn strategy into action that drives continuous improvement and operational excellence.

Northbrook, Illinois, US

• Teletrac Navman is a global B2B SaaS company that provides fleet tracking software to support transport and logistics, service fleets, and construction businesses to be safer, streamlined and more sustainable. I was.
• Develop strategic roadmaps, direct global transformational efforts, and manage the renewal, retention, and growth strategies for existing customers.
• Deliver executive and stakeholder presentations, reviewing organizational structure; facilitate cross-functional project meetings across the company to ensure alignment on priorities and resource allocation.
• Define global strategies to drive adoption & growth, customer satisfaction, defect ratio, contact ratio.
• Supervise largest organization in the business, reporting directly to the Chief Revenue Officer.
• Significantly reduced customer churn rate, with a 90+ customer satisfaction rating.

Northbrook, Illinois, US

• Promoted to spearhead turnaround of US and Mexico operations, identifying key issues, designing a transformation plan, and reworking all process flows and operational procedures based on customer needs.
• Reduced backlog of customer cases significantly by restructuring Technical Support.
• Lowered expenses by migrating Service Desk from US to Mexico.
• Improved customer satisfaction, reduced abandon rates, increased same-day resolution.
• Reduced defect rate by implementing a customer defect tracking and resolution process.
• Delivered savings by restructuring sales order processing and implementation teams.

Northbrook, Illinois, US

• Managed aftermarket operations post-acquisition by Danaher Corporation.
• Effectively consolidated from 13 departments to 7 and facilitated productivity increase.
• Improved on-time delivery of shipments and reduced cost by outsourcing fulfillment functions.
• Increased customer satisfaction, reduced installation times, and improved service on-time delivery by planning and directing process optimization projects.
• Produced a more accurate inventory cost vs. plan model by implementing a Regional Sales Inventory and Operations Planning process.

Lincolnshire, IL, US

• Following the acquisition of Motorola Mobility by Zebra Technology, I was promoted from Business Manager of Global Services & Solutions to Director of Global Business Planning & Operations.
• Created the first Global Services revenue and bookings plan for the merged Zebra and Motorola business.
• Established a global financial and business governance model and performance tracking dashboard.
• Monitored global business performance, and managed renewal operations and the global contract life cycle.
• I supervised a large team that included business analytics and business intelligence specialists.
• Manage Global Renewals Governance (Internal Renewal Operations, Outsourced Vendor Management).

Chicago, IL, US

• During my time with Motorola, I worked in a number of different Organizations which included Mobility and Mobile Devices. Selected accomplishments include:
• Delivered cost savings by analyzing supply chain challenges and lowering freight costs through the implementation of Six Sigma and Lean processes.
• Prevented unnecessary spending by renegotiating vendor contracts.
• Improved process efficiency at all positions through the deployment of Six Sigma.
• Supported significant increase in mobile device sales by implementing after-market service alternatives.

Greenwich, CT, US

Previously served as Service Delivery Manager in Johannesburg, South Africa for Masana Technologies (2001 - 2004), Group Market Manager in Berlin Germany for Canto Software (2000 -2001), Senior Project Manger in London for IBM Global Services, Practice Area Manager in New York and London for Datamonitor (1995 - 1999).

Other; "Disruptive Strategy With Clayton Christensen", Business/Commerce, General

Certificate, Design Thinking Executive Program

Master Of Business Administration, Leadership, Strategy &Operations

Bachelor’S Degree, Law

Bachelor’S Degree, Commerce