Eugene Venter Email and Phone Number
Eugene Venter work email
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Eugene Venter personal email
I am a results oriented, proven B2B SaaS CX and strategic leader. My Operational and Customer Success experience has driven change, customer satisfaction and operational efficiency for multiple organizations. Having worked internationally and directing top performing teams, I am suited to lead organizations through periods of transformation and drive stellar revenue growth.I am passionate about mobilizing Teams around common objectives, translating strategy into action and creating structure out of chaos.If you’re looking to chat with an established technology executive who bridges the gaps between strategy, operations, and customer experience, then let's connect on LinkedIn.
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Chief Customer OfficerIntelex Technologies UlcMission Viejo, Ca, Us
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Vice President, Global OperationsTeletrac Navman Jan 2024 - PresentNorthbrook, Illinois, UsAs the VP of Global Operations my remit includes:• Leading and managing a Global Service Delivery Organization responsible for the order to cash flow from close lost to customer enablement,• Responsibility for Global Revenue Operations that enables Sales and CSS Teams through metrics, continuous improvement, problem solving and strategy support,• Deployment of the Vontier Business System (VBS) across Teletrac. VBS is a methodology used by Vontier to turn strategy into action that drives continuous improvement and operational excellence. -
Global Head Of Customer ExperienceTeletrac Navman Jan 2022 - Jan 2024Northbrook, Illinois, UsTeletrac Navman is a global B2B SaaS company that provides fleet tracking software to support transport and logistics, service fleets, and construction businesses to be safer, streamlined and more sustainable. I was Chosen to establish and lead a new Global Customer Experience organization, comprising of Customer Success, Technical Support, and Migration. Selected activities/accomplishments include:• Develop strategic roadmaps, direct global transformational efforts, and manage the renewal, retention, and growth strategies for existing customers.• Deliver executive and stakeholder presentations, reviewing organizational structure; facilitate cross-functional project meetings across the company to ensure alignment on priorities and resource allocation.• Define global strategies to drive adoption & growth, customer satisfaction, defect ratio, contact ratio.• Supervise largest organization in the business, reporting directly to the Chief Revenue Officer.• Significantly reduced customer churn rate, with a 90+ customer satisfaction rating.• Increased employee engagement score and direct supervisor effectiveness.• Integrated growth capabilities into customer success portfolio of activities.• Led the roll out of a new contact center to support global transformation efforts.• Introduced a global management system to deliver business performance targets.• Develop and mentor talent and motivate high performing teams.
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Head Of Service Delivery, Us & MexicoTeletrac Navman Jan 2018 - Dec 2021Northbrook, Illinois, Us• Promoted to spearhead turnaround of US and Mexico operations, identifying key issues, designing a transformation plan, and reworking all process flows and operational procedures based on customer needs.• Reduced backlog of customer cases significantly by restructuring Technical Support.• Lowered expenses by migrating Service Desk from US to Mexico.• Improved customer satisfaction, reduced abandon rates, increased same-day resolution.• Reduced defect rate by implementing a customer defect tracking and resolution process.• Delivered savings by restructuring sales order processing and implementation teams.• Achieved cost savings by establishing the Global Supply Chain team that improved time-to-market success.• Took on responsibility for Customer Success and Global Supply Chain.
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Head Of Operations, Uk & EuropeTeletrac Navman May 2016 - Dec 2017Northbrook, Illinois, Us• Managed aftermarket operations post-acquisition by Danaher Corporation.• Effectively consolidated from 13 departments to 7 and facilitated productivity increase.• Improved on-time delivery of shipments and reduced cost by outsourcing fulfillment functions. • Increased customer satisfaction, reduced installation times, and improved service on-time delivery by planning and directing process optimization projects.• Produced a more accurate inventory cost vs. plan model by implementing a Regional Sales Inventory and Operations Planning process.
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Director, Global Business Planning & OperationsZebra Technologies Oct 2014 - Apr 2016Lincolnshire, Il, UsFollowing the acquisition of Motorola Mobility by Zebra Technology, I was promoted from Business Manager of Global Services & Solutions to Director of Global Business Planning & Operations. • Created the first Global Services revenue and bookings plan for the merged Zebra and Motorola business.• Established a global financial and business governance model and performance tracking dashboard.• Monitored global business performance, and managed renewal operations and the global contract life cycle.• I supervised a large team that included business analytics and business intelligence specialists. • Manage Global Renewals Governance (Internal Renewal Operations, Outsourced Vendor Management).• Designed, deployed, and negotiated outsourcing of Global Contracts Renewal activities based on customer segmentation driving improved renewal rates, globally aligned processes and cost efficiencies. -
Service Delivery Manager, Emea Enterprise Mobility SolutionsMotorola Solutions May 2004 - Sep 2014Chicago, Il, UsDuring my time with Motorola, I worked in a number of different Organizations which included Mobility and Mobile Devices. Selected accomplishments include:• Delivered cost savings by analyzing supply chain challenges and lowering freight costs through the implementation of Six Sigma and Lean processes.• Prevented unnecessary spending by renegotiating vendor contracts.• Improved process efficiency at all positions through the deployment of Six Sigma.• Supported significant increase in mobile device sales by implementing after-market service alternatives. -
Career NotesVarious Companies Apr 1995 - Apr 2006Greenwich, Ct, UsPreviously served as Service Delivery Manager in Johannesburg, South Africa for Masana Technologies (2001 - 2004), Group Market Manager in Berlin Germany for Canto Software (2000 -2001), Senior Project Manger in London for IBM Global Services, Practice Area Manager in New York and London for Datamonitor (1995 - 1999).
Eugene Venter Skills
Eugene Venter Education Details
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Harvard Business School OnlineGeneral -
University Of California, RiversideDesign Thinking Executive Program
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University Of The WitwatersrandStrategy &Operations
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Stellenbosch UniversityLaw
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Stellenbosch UniversityCommerce
Frequently Asked Questions about Eugene Venter
What company does Eugene Venter work for?
Eugene Venter works for Intelex Technologies Ulc
What is Eugene Venter's role at the current company?
Eugene Venter's current role is Chief Customer Officer.
What is Eugene Venter's email address?
Eugene Venter's email address is eu****@****bra.com
What schools did Eugene Venter attend?
Eugene Venter attended Harvard Business School Online, University Of California, Riverside, University Of The Witwatersrand, Stellenbosch University, Stellenbosch University.
What skills is Eugene Venter known for?
Eugene Venter has skills like Telecommunications, Management, Strategy, Mobile Devices, Outsourcing, Wireless, Project Management, Vendor Management, Program Management, Process Improvement, Product Management, Cross Functional Team Leadership.
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