-Created engaging and innovative learning solutions and training documents for thousands of learners and stakeholders of diverse and unique needs.-Analyzed progress, delivered consistent feedback, and set measurable goals for 150 individuals.-Exceeded district and state goals with a 92% pass rate for state standardized tests-Managed the creation and implementation of a business proposal curriculum utilized by 2500 individuals a year.-Collaboratively developed and revised district-wide learning curriculum and content in 2013, 2015, and 2019.-Evaluated and analyzed statistical trends with district content coordinators to increase student skills and determine learner goals and outcomes for Norfolk Public Schools-Maintained constant and direct contact with stakeholders though email, digital, and phone communication-Utilized best practices in online learning and delivered engaging content for online learners through a variety of learning management platformsSpecialties: Classroom management, conflict management, student counseling, class management, relationship building, leadership, curriculum development, instructional design, assessments

-Engaged and connected with customers by providing excellent customer service using expert knowledge in product and brand to educate, inform, inspire and outfit the customer. -Exceeded district sales goals through crossing and upselling. -Responsible for store general operations including opening, closing, cash handling and reconciliation. -Leveraged brand awareness and customer care training to resolve problems and address customer concerns.